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DocuSign Customer FAQ

Top Answers & How-to Guides

What is DocuSign's Phone Number?

The question we are asked most often is about how to talk to DocuSign customer service. Click here for contact information, email and chat options, getting a live person, wait times and more.

Can I store my documents securely on DocuSign?

Yes, you can store your documents securely on DocuSign. DocuSign employs industry-leading security measures to ensure the safety and...
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Recent DocuSign Customer Questions

What should a customer do if I signed a DocuSign contract regarding solar panels and I thought it was just to make getting a real estimate scheduled and concluded. Am I facing a lawsuit?

If you signed a DocuSign contract but believed it was only for scheduling an estimate, you should review the contract terms carefully. Contact the company you signed with to clarify the nature of the agreement. If there is a misunderstanding, they may work with you to resolve it. Legal advice from a qualified attorney could also be helpful to understand your rights and obligations.
Asked Jul 29, 2024 3:07 AM

Help me with my DocuSign customer service issue

Mobile Device

Can I use DocuSign on my mobile device?

Yes, DocuSign can be easily accessed and utilized on mobile devices. The DocuSign mobile app is available for both iOS and Android...
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File Formats

What file formats does DocuSign support?

DocuSign supports a wide range of file formats to ensure seamless document management. The platform is capable of processing files...
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Customization

Can I customize the email message that accompanies the document?

Yes, you can customize the email message that accompanies the document when using DocuSign. Personalizing the email message allows...
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Document Tracking

Can I track the progress of a document that I have sent?

Yes, you can track the progress of a document that you have sent using DocuSign. Once you have sent a document for signature, you will...
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Legal Binding

Is my electronic signature legally binding?

Yes, your electronic signature is legally binding. DocuSign meets the highest industry standards and adheres to multiple global regulations...
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Document Storage

Can I store my documents securely on DocuSign?

Yes, you can store your documents securely on DocuSign. DocuSign employs industry-leading security measures to ensure the safety and...
Read more
We look to the DocuSign issues that customers have reported to GetHuman to decide which questions are the most common and how much time to spend researching how to solve them.
DocuSign issues reported to GetHuman
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