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Disney Cruise Line Customer FAQ

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What is Disney Cruise Line's Phone Number?

The question we are asked most often is about how to talk to Disney Cruise Line customer service. Click here for contact information, email and chat options, getting a live person, wait times and more.

What forms of payment are accepted onboard the Disney Cruise?

Disney Cruise Line accepts a variety of payment methods onboard. Guests can settle their accounts using major credit cards, including...
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Inclusions

What is included in the price of a Disney Cruise?

The price of a Disney Cruise includes a wide array of amenities and activities designed to make your vacation truly magical. Firstly,...
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Documentation

What documents are required to board the Disney Cruise?

To board a Disney Cruise, guests are required to have several important documents. These include a valid passport or other approved...
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Food Policy

Can I bring my own food and drinks onboard the ship?

No, Disney Cruise Line does not allow guests to bring their own food and drinks onboard the ship. With their exceptional dining options,...
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Facilities

Are there laundry facilities available on the Disney Cruise ships?

Yes, there are self-service laundry facilities available on all Disney Cruise ships. These facilities are equipped with washers, dryers,...
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Activities

What activities are available for children onboard the Disney Cruise?

Children onboard the Disney Cruise Line have a wide array of activities to keep them entertained and engaged throughout their voyage....
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Adult Experiences

Can I book spa treatments and other adult-exclusive experiences?

Yes, you can book spa treatments and other adult-exclusive experiences on a Disney Cruise Line. The cruise offers a variety of indulgent...
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Cancellation Policy

What is the cancellation policy for Disney Cruise reservations?

The cancellation policy for Disney Cruise reservations allows guests to cancel their booking without incurring any penalty up to 90...
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Age Restrictions

Are there any age restrictions for passengers on a Disney Cruise?

Yes, there are age restrictions for passengers on a Disney Cruise. Infants as young as 12 weeks old are welcome on board, but must...
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Equipment

Can I bring my own stroller or car seat onboard the Disney Cruise ship?

Yes, you may bring your own stroller or car seat onboard the Disney Cruise ship. Disney Cruise Line allows guests to bring these items...
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Dress Code

Are there any dress code requirements for dining on the Disney Cruise?

Yes, there are dress code requirements for dining on the Disney Cruise. During most dining experiences, the suggested attire is "cruise...
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Payment

What forms of payment are accepted onboard the Disney Cruise?

Disney Cruise Line accepts a variety of payment methods onboard. Guests can settle their accounts using major credit cards, including...
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Help me with my Disney Cruise Line customer service issue

Ask any question you have about Disney Cruise Line customer service. We will do our best to get you answers right away.
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