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Discovery Benefits Customer FAQ

Top Answers & How-to Guides

What is Discovery Benefits's Phone Number?

The question we are asked most often is about how to talk to Discovery Benefits customer service. Click here for contact information, email and chat options, getting a live person, wait times and more.

Can I use my flex spending account for over-the-counter medications?

Yes, flexible spending accounts can be used for certain over-the-counter medications without a prescription due to the CARES...

What is the maximum contribution limit for a health savings account?

For 2023, the contribution limits for health savings accounts depend on coverage type. Individuals can contribute up to three...
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Recent Discovery Benefits Customer Questions

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Benefits Overview

What kind of benefits are offered by Discovery Benefits?

Discovery Benefits provides a variety of employee benefits that enhance health and financial wellness, including health savings...
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What types of accounts are available under Discovery Benefits?

Discovery Benefits offers several account types, including Health Savings Accounts for tax-free medical expenses, Flexible...
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Enrollment and Changes

Can I change my benefit elections after enrollment?

After enrollment, changes to benefit elections are generally restricted to open enrollment periods or qualifying life events...
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Can I enroll in Discovery Benefits plans at any time?

Enrollment in Discovery Benefits plans usually occurs during designated open enrollment periods established by employers....
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Claims and Reimbursement

What is the deadline for submitting claims?

The deadline for submitting claims to Discovery Benefits varies by plan and claim type, with many claims due within one year...
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How long does it take to receive reimbursement for a claim?

The duration for receiving reimbursement from Discovery Benefits varies, typically ranging from five to fourteen business days...
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What happens to unused funds in my flex spending account at the end of the year?

Unused funds in a flexible spending account can be managed differently depending on an employer's plan. Options include a grace...
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How do I submit a claim for reimbursement?

To submit a reimbursement claim through Discovery Benefits, one needs to log into their account, navigate to the claims...
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Flex Spending and HSA

Can I use my flex spending account for over-the-counter medications?

Yes, flexible spending accounts can be used for certain over-the-counter medications without a prescription due to the CARES...
Read more

What is the maximum contribution limit for a health savings account?

For 2023, the contribution limits for health savings accounts depend on coverage type. Individuals can contribute up to three...
Read more

Resources and Support

Are there any tools available to help me manage my benefits?

Discovery Benefits provides various tools for managing benefits, including a user-friendly online portal for accessing account...
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What resources are provided for understanding my benefits?

Discovery Benefits provides a variety of resources to help individuals understand their employee benefits, including a...
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Does Discovery Benefits provide customer support for account management?

Discovery Benefits does offer customer support for account management, assisting users with setup, troubleshooting, and...
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We look to the Discovery Benefits issues that customers have reported to GetHuman to decide which questions are the most common and how much time to spend researching how to solve them.
Discovery Benefits issues reported to GetHuman
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