Discovery Benefits Customer Service Issues

On October 26th, I called customer service regarding a missing payment. After a 45-minute wait, I was informed that the payment would be deposited into my checking account within 3 to 5 days, but this has not occurred. I am currently on hold for an hour and 21 minutes. I usually submit 3 months of medical insurance payments for reimbursement quarterly. On that same call, I was advised that my submission for April, May, and June was rejected without an explanation. The representative assured me it would be processed immediately. I am puzzled by the delay in resolving this issue. My name is Scott or Lisa R., and I am enrolled in the RMSA plan with the Milwaukee Drivers Pension Trust Fund. You can reach me at my home phone, [redacted]. I am still on hold, now for 1 hour and 30 minutes. Please address this matter promptly and respond to the email provided.

I have been trying to get assistance over the phone for three separate occasions, each time waiting for over an hour. Despite changing my password multiple times, I am still unable to access my account to make a necessary credit card payment by December 30, [redacted]. Previously, I made three installment payments at once, and now my account seems to be locked. This is crucial as I must adhere to my COBRA regulations. Unfortunately, the emails I receive are being sent to incorrect email accounts, adding to my frustration. I am unsure how to verify my user ID and navigate new apps. What can be done to resolve these issues efficiently? The lack of response and ongoing phone problems are causing significant distress.

I lost my job on 01/04/[redacted], and my employer-paid benefits ended on 01/31/[redacted]. I decided to continue my Health and Dental Insurance through Cobra Discovery Benefits by paying about $1,[redacted]. Both insurance carriers now say my coverage is inactive. I am struggling to contact Discovery Benefits to resolve this issue. My health is at risk as I can't afford my prescriptions. I was warned during my recent hospital visit that I need to have my insurance problems fixed before returning. It's frustrating that I can't reach anyone to help me. I feel like I wasted my money on a company that seems unreachable and unresponsive.

I waited for 20 minutes on the line before getting disconnected. I am a retiree from HDR, and my account number is [redacted]4. My current rate is $[redacted].86 per month. Typically, I receive a notice of the upcoming December payment amount. I would like to know if my [redacted] rate has changed or if I should continue paying the regular amount to "Discovery Benefits Inc." Thank you.