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Direct Energy Customer FAQ

Top Answers & How-to Guides

What is Direct Energy's Phone Number?

The question we are asked most often is about how to talk to Direct Energy customer service. Click here for contact information, email and chat options, getting a live person, wait times and more.

Does Direct Energy offer any incentives or rewards programs for customers?

Yes, Direct Energy offers incentives and rewards programs for customers. These programs are launched to provide added value and benefits...
Ask any question you have about Direct Energy customer service, get an answer now.
Contact Direct Energy customer service

Energy Plans

What types of energy plans does Direct Energy offer?

Direct Energy offers a variety of energy plans to cater to different customer needs. These energy plans include fixed-rate plans, variable-rate...
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Switching Providers

Can I switch to Direct Energy if I am currently with another energy provider?

Yes, you can switch to Direct Energy even if you are currently with another energy provider. We understand that many customers may...
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Moving/Cancellation

What happens if I need to move or cancel my Direct Energy service?

If you need to move or cancel your Direct Energy service, we have you covered. If you are moving, simply let us know your new address...
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Renewable Energy

Does Direct Energy offer renewable energy options?

Yes, Direct Energy is committed to providing renewable energy options to its customers. They offer a variety of renewable energy plans...
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Incentives

Does Direct Energy offer any incentives or rewards programs for customers?

Yes, Direct Energy offers incentives and rewards programs for customers. These programs are launched to provide added value and benefits...
Read more

Help me with my Direct Energy customer service issue

Ask any question you have about Direct Energy customer service. We will do our best to get you answers right away.
We look to the Direct Energy issues that customers have reported to GetHuman to decide which questions are the most common and how much time to spend researching how to solve them.
Direct Energy issues reported to GetHuman
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