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Dillard's Customer FAQ

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What is Dillard's's Phone Number?

The question we are asked most often is about how to talk to Dillard's customer service. Click here for contact information, email and chat options, getting a live person, wait times and more.
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Recent Dillard's Customer Questions

Do your price match for watches?

We do not offer price matching for any items, including watches. Our pricing reflects the quality and value of our merchandise.
Asked Sep 26, 2025 2:10 AM

I have brand new pants that have all original tags and the receipt but if from November can I still return it

Dillard's typically has a return policy that allows returns within a specific timeframe, usually around 30 to 90 days. However, since your receipt is from November, it may be past the return window. We recommend checking the specifics of Dillard's return policy for clothing items or consult the return guidelines available on the site.
Asked Mar 18, 2025 8:26 PM

If I made a purchase in a physical store and require a refund, can they give me my money back?

Yes, if you made a purchase in a physical Dillard's store and meet the return policy requirements, you can receive a refund. Refunds are typically issued to the original form of payment used for the purchase. Make sure you have your receipt or proof of purchase to facilitate the refund process.
Asked Dec 23, 2024 9:36 AM

Help me with my Dillard's customer service issue

Returns and Exchanges

What is Dillard's return policy?

Dillard's return policy permits most items to be returned within 30 days, provided they are unused, tagged, and include proof...

Can I return an item purchased online to a physical store?

Yes, customers can return items purchased online at a Dillard's store. It is easy to avoid shipping fees and get refunds or...

Does Dillard's offer price adjustments?

Dillard's does have a price adjustment policy that allows customers to receive a refund if an item bought recently goes on sale...

Shipping and Delivery

How long does it take for my order to ship?

Shipping times for orders from Dillard's depend on factors such as the chosen shipping method, destination, and order timing....

Can I track my order?

Yes, customers can track their Dillard's orders using a tracking number sent via email after shipping. This number helps...

Do you offer international shipping?

Dillard's does not provide international shipping directly but customers outside the U.S. can use third-party services to...

Payment and Orders

What payment methods do you accept?

Dillard's accepts various payment methods, including major credit cards like Visa and MasterCard, gift cards, and potentially...

What is Dillard's gift card policy?

Dillard's gift card policy allows cards to be purchased in stores or online and used both in-store and online without...

Store Information

Do you offer gift wrapping services?

Dillard's offers gift wrapping services at many retail locations, especially during special occasions. Availability varies by...

What brands does Dillard's carry?

Dillard's carries a wide array of brands catering to different tastes, including Michael Kors, Calvin Klein, and Ralph Lauren...

What are the hours of operation for Dillard's?

Dillard's operating hours vary by location and day. Generally, stores open at 10:00 AM and close between 8:00 PM and 9:00 PM...

How can I find my nearest Dillard's store?

To locate the nearest Dillard's store, one can use the store locator on Dillard's official website. By entering a zip code or...

Promotions and Discounts

What is Dillard's price match policy?

Dillard's price match policy allows matching of competitors' advertised prices for identical items, with some conditions. Items...

Are there any promotions or discounts currently available?

Dillard's frequently has various promotions and discounts that differ by season and location, including sales events and...
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Dillard's issues reported to GetHuman
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