DHGate.com Customer FAQ

Pour annuler une commande sur DHGate.com, rendez-vous dans votre compte et accédez à l'historique des commandes. Sélectionnez la commande que vous souhaitez annuler et cherchez l'option d'annulation. Si l'annulation est possible, suivez les instructions fournies. Notez que les conditions peuvent varier en fonction du statut de la commande et du vendeur.

We recommend trying to recover your account, as that would give you access to your order details. If account recovery is not possible, please refer to the contact information available on this page for assistance with your specific order situation.

If you haven't received your package within the estimated delivery time, you can open a dispute for a refund on DHGate.com. Log in to your account, go to "My Orders," find the order in question, and select "Open Dispute." Provide all relevant details about the issue.

Sometimes, tracking information may take a while to update. It’s best to check the order details on your DHGate account for any updates. If there is still no tracking information, you might consider contacting the seller for more details. If needed, there's a link to the most up-to-date contact information right here on this page that you are viewing.

We're sorry to hear that you're having trouble with your account. When an account is closed for security reasons, it often means that DHGate.com detected potentially fraudulent activity. Rest assured that they are likely trying to protect your account details and personal information. You may need to provide verification to DHGate.com to get your account reinstated, such as confirming your identity, proof of address or verifying payment. We advise to check if you've received an email from DHGate.com explaining the situation or possible steps to restore your account. Your patience and understanding will be highly appreciated during this process.