How Do I Schedule an Installation Appointment with Cox?

Cox has you covered for great internet connection and reliable secure Wi-Fi coverage. You can use your Cox User ID and password to start watching programs, access Wi-Fi hotspots and get more services as you wait for your services to be installed. If you have a question or need help, contact customer service. Make all cable outlets or where you'd want new outlets installed accessible and even your equipment such as modems and routers. Keep your pets secured during the time of installation to avoid accidents.

Are you an internet junkie who would rather stay indoors all day with your favorite entertainment and great internet connection? Cox has got you covered on these grounds. With pocket-friendly prices for a great internet connection, they allow you to choose the speed you need, get Cox Complete care advanced tech support, and reliable secure Wi-Fi coverage to ensure you never have to leave the comfort of your house in search of entertainment ever again. Once you have bought the package you need, you can contact customer care for assistance and schedule an installation appointment if you cannot do it yourself.

How to Schedule the Appointment

In as much as Cox encourages their customers to go ahead and install their equipment on their own, they provide installation services for those who need help or are unable to do it themselves. To get a service appointment, contact Cox customer services for guidance and support on how to schedule an installation appointment within your schedule. Once you have scheduled an appointment with Cox, you can manage your appointment by following the steps below:

  • Sign in to your account at the Cox online website by entering your valid user ID and password.
  • Review the details of your scheduled appointment from the service window to ensure the information you gave was valid or update any changes you would like to make. You can adjust your appointment by using the Manage appointment button.
  • From this website, you can cancel or reschedule your service appointment.

How to Prepare For The Installation Appointment

Once you have received your order confirmation email, click the Register for my account button and give the information your will be required, and then you will have your Cox User ID and password ready for use. Sign up to receive reminders and how you'd like to receive them under the notification preference in your profile. You will receive a notification the day before the appointment confirming the time but if something interferes with your appointment, you can change the time or day of the appointment on your Cox account.

You can use your Cox User ID and password to start watching programs, access Wi-Fi hotspots and get more services as you wait for your services to be installed.

Prepare Your Home for Installation

Your technician will arrive within the scheduled two hours and let you in on the plan before they analyze your home to find the best setup for your devices. Ask questions if you have any and voice out any concerns you may have so the technician can address and answer them for you. You can prepare your home in advance for installation by doing the following:

  • Ensure that there is an 18-year-old or an older person present for the duration of the installation.
  • Organize your house and clear the work areas the technician may use.
  • Make all cable outlets or where you'd want new outlets installed accessible.
  • Keep any pathways for exterior cable connection points clear for easy accessibility by the technician
  • Make sure all electronic devices you want to be connected are in your home at the time of installation.
  • Make sure your equipment such as modems and routers are accessible to the technician.
  • Keep your pets secured during the time of installation to avoid accidents.
  • Research the services you are getting installed for automation and security

Further questions?

Ask a followup or related question and we will try to provide an answer in seconds.
Christian has been writing about long hold times and customer service call center experiences since 2010. He's been featured in Bloomberg, the Wall Street Journal and the Boston Globe.

Why does GetHuman Write How-to Guides for Cox Communications Problems?

GetHuman has been working for over 10 years on sourcing information about big organizations like Cox Communications in order to help customers resolve customer service issues faster. We started with contact information and fastest ways to reach a human at big companies. Particularly ones with slow or complicated IVR or phone menu systems. Or companies that have self-serve help forums instead of a customer service department. From there, we realized that consumers still needed more detailed help solving the most common problems, so we expanded to this set of guides, which grows every day. And if you spot any issues with our How Do I Schedule an Installation Appointment with Cox? guide, please let us know by sending us feedback. We want to be as helpful as possible. If you appreciated this guide, please share it with your favorite people. Our free information and tools is powered by you, the customer. The more people that use it, the better it gets.

Cox Communications

Asked 3 years ago
Updated 2 years ago
Viewed 2,461,098 times
Cox Communications
Installation Appointment with Cox
Prepare For Installation.

Paying Too Much for Your Plan?

After helping consumers for 10 years, we realized that you need an impartial, live person you can talk to about comparing the various TV, cable, Internet and phone plans in your area- somebody who can compare the best deals across telecom providers. So we created a free concierge service you can call at the phone number below.

Call Toll-Free: 888-379-2546Our service is unaffiliated and thus can compare plans across many providers
Was this page helpful?YesNeeds work
Sharing is what powers GetHuman's free customer service contact information and tools. You can help!