© GetHuman Inc.

Costumecity.com Customer FAQ

Top Answers & How-to Guides

What is Costumecity.com's Phone Number?

The question we are asked most often is about how to talk to Costumecity.com customer service. Click here for contact information, email and chat options, getting a live person, wait times and more.

How do I create an account?

Creating an account on Costumecity.com is easy. Simply go to the website, find the sign-up option, fill out the registration...

How do I place an order?

To place an order on Costumecity.com, visit the site, browse or search for items, and click on them for details. Add desired...
Ask any question you have about Costumecity.com customer service, get an answer now.
Contact Costumecity.com customer service

Recent Costumecity.com Customer Questions

Help me with my Costumecity.com customer service issue

Account and Orders

How do I create an account?

Creating an account on Costumecity.com is easy. Simply go to the website, find the sign-up option, fill out the registration...
Read more

How do I place an order?

To place an order on Costumecity.com, visit the site, browse or search for items, and click on them for details. Add desired...
Read more

How do I track my order?

To track an order from Costumecity.com, customers can utilize the tracking number in their confirmation email or log into their...
Read more

Can I cancel or change my order after it has been placed?

Once an order is submitted at Costumecity.com, making changes or cancellations is limited and depends on its processing stage....
Read more

Discounts and Stock

How do I redeem a coupon or promotional code?

To redeem a coupon on Costumecity.com, go to the shopping cart during checkout, find the section for entering the code, input...
Read more

What if the item I want is out of stock?

When a desired item is out of stock on Costumecity.com, customers can frequently check the website for restocks or look for...
Read more

Do you offer bulk discounts?

Costumecity.com frequently provides bulk discounts for larger purchases, ideal for schools and events. The terms of these...
Read more

Shipping and Payment

What payment methods do you accept?

Costumecity.com supports various payment methods for shopper convenience, including major credit cards like Visa and American...
Read more

Do you offer international shipping?

Costumecity.com generally ships domestically but may provide international shipping based on item and destination. Customers...
Read more

What is your return policy?

Costumecity.com has a return policy that allows customers to return items within a set period, provided they are in new...
Read more

Costume Details

Are the costumes shown on the website exactly as pictured?

Costumecity.com aims to accurately depict their costumes, but variations in color or style may occur due to lighting and...
Read more

How do I know which costume size to choose?

Choosing the right costume size is important for comfort at events. Costume City offers detailed sizing charts for each...
Read more

What sizes are available for costumes?

Costumecity.com provides a variety of costume sizes, including standard options such as small to extra-large, plus sizes, and...
Read more

What should I do if I receive the wrong item?

In case of receiving an incorrect item from Costumecity.com, first verify your order details against what you received. Next,...
Read more

Can I preview my costume before purchase?

Costumecity.com does not offer a typical preview feature for costumes, but customers can access detailed descriptions,...
Read more
Was this page helpful?YesNeeds work
Sharing is what powers GetHuman's free customer service contact information and tools. You can help!