If you receive the wrong item from Costumecity.com, it can be frustrating, but there are steps you can take to resolve the issue. First, carefully review the order confirmation and the item you received to ensure that there has been an error. It is important to verify that the mistake is not a result of a misunderstanding regarding your order details.
Next, consult the return or exchange policy typically found on the website. This policy should outline the procedures for returning items, including any time frames and conditions that need to be met. It may also provide instructions on how to process an exchange for the correct item.
After familiarizing yourself with the policy, you should seek assistance through the contact information provided on the website. This may include sending an email or using any available online chat feature. Be prepared to provide your order number and a description of the issue. Customer service will likely be able to guide you through the return or exchange process. It is advisable to act promptly to ensure a smooth resolution.
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