What is your return policy?

Our return policy at Costumecity.com allows for easy and convenient returns. We understand that sometimes costumes may not fit perfectly or meet your expectations, so we offer a hassle-free return process. If you are not satisfied with your purchase, you can return the item within 30 days of delivery. The costume must be in its original condition and packaging. Simply contact our customer service team to initiate the return process, and they will guide you through the steps. Please note that some items may be non-returnable due to hygiene reasons and clearance sales. Once we receive the returned item, we will process the refund or exchange as per your preference. We strive to ensure a smooth shopping experience and customer satisfaction is our top priority.