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Coldwater Creek Customer FAQ

Top Answers & How-to Guides

What is Coldwater Creek's Phone Number?

The question we are asked most often is about how to talk to Coldwater Creek customer service. Click here for contact information, email and chat options, getting a live person, wait times and more.

What sizes are available for clothing?

Coldwater Creek offers a diverse range of sizes for our clothing to ensure a perfect fit for all our customers. We understand the importance...
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Recent Coldwater Creek Customer Questions

does a customer pay for return shipping

Yes, customers are responsible for return shipping costs at Coldwater Creek. However, if you received an incorrect or damaged item, please contact customer service as you may qualify for a waiver of return shipping fees. Remember to always check the return policy details on the Coldwater Creek's website or any updates the company might make to its return policy.
Asked Mar 26, 2024 9:12 PM

Help me with my Coldwater Creek customer service issue

Ordering

How can I place an order?

To place an order with Coldwater Creek, simply browse our website and add items to your online shopping cart. When you're ready to...
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Tracking

How do I track my order?

You can track your order by logging into your Coldwater Creek account and clicking on the "Order Status" section. Here you will be...
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Promotions

How do I redeem a promo code or coupon?

To redeem a promo code or coupon at Coldwater Creek, simply enter the code during checkout on the website or provide it to the associate...
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About

What is Coldwater Creek?

Coldwater Creek is a renowned clothing and accessories retailer offering stylish women's fashion. With an emphasis on comfort, quality,...
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Payments

What are the payment options available?

At Coldwater Creek, we offer a variety of convenient payment options to cater to our customers' preferences. You can choose to make...
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Returns

What is the return policy?

Our return policy at Coldwater Creek allows for hassle-free returns of unworn and unwashed items within 90 days of the purchase date....
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Shipping

Do you offer international shipping?

Yes, Coldwater Creek does offer international shipping. Customers outside the United States can enjoy our products and have them delivered...
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Gift Cards

Are gift cards available for purchase?

Yes, gift cards are available for purchase at Coldwater Creek. These gift cards make for the perfect present or a convenient way to...
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Rewards Program

What is the Coldwater Creek rewards program?

The Coldwater Creek rewards program is a loyalty program designed to reward our valued customers. By enrolling in the program, customers...
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Order Changes

Can I cancel or modify my order?

Yes, you can cancel or modify your order with Coldwater Creek. However, it is important to act quickly as they strive to process orders...
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Sales

Are there any sales or promotions currently available?

Yes, at Coldwater Creek, we have several ongoing sales and promotions to provide you with great value on our products. We regularly...
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Clothing Sizes

What sizes are available for clothing?

Coldwater Creek offers a diverse range of sizes for our clothing to ensure a perfect fit for all our customers. We understand the importance...
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