If your Chick-fil-A gift card balance is too low, you should check for orders you didn't place. If you find any, and if they were not placed by any authorized user of your account, your gift card may have been stolen or your account hacked. Download the gift card replacement form and send it and the necessary documentation to Chick-fil-A. You may get your card replaced.
If you use a Chick-fil-A gift card and check your receipt, you'll know the current balance you have left on the card. If you did this and noticed that the balance shown is too low, you need to figure out why Chick-fil-A's system won't load the correct balance.
If it's been a while since you got the gift card, you may wonder if it simply expired. This can't be the problem, as Chick-fil-A gift cards never expire.
The first thing to do is sign into your Chick-fil-A account and look at your recent order history. See if you can find any orders you didn't place yourself. If you find any, they are probably the reason why your balance is low. Ask everyone who has access to your account if they placed the orders. If they did, the mystery is solved.
If no authorized user is responsible for the charges, there's a good chance that someone either stole your gift card or gained access to the card numbers and used up some or all of the balance. If that is the case, change your Chick-fil-A account's password as a security measure. Then follow these instructions to try to get your gift card replaced:
Once Chick-fil-A receives your form, it will review your case and decide if it warrants replacing your card. This process will take six to twelve weeks.
You may also want to report the problem to Chick-fil-A's customer service department, especially if you still have money left on an e-gift card. A representative may be able to prevent anyone else from using it again.
If you need help figuring out why your gift card balance is low, or if you have something to report, contact a Chick-fil-A customer service representative. You can talk to one over the phone or find one on the help forum.
GetHuman has been working for over 10 years on sourcing information about big organizations like Chick-fil-A in order to help customers resolve customer service issues faster. We started with contact information and fastest ways to reach a human at big companies. Particularly ones with slow or complicated IVR or phone menu systems. Or companies that have self-serve help forums instead of a customer service department. From there, we realized that consumers still needed more detailed help solving the most common problems, so we expanded to this set of guides, which grows every day. And if you spot any issues with our What Do I Do If My Chick-fil-A Gift Card Balance Won't Load? guide, please let us know by sending us feedback. We want to be as helpful as possible. If you appreciated this guide, please share it with your favorite people. Our free information and tools is powered by you, the customer. The more people that use it, the better it gets.