What Do I Do If My Chick-fil-A Gift Card Balance Won't Load?
If your Chick-fil-A gift card balance is too low, you should check for orders you didn't place. If you find any, and if they were not placed by any authorized user of your account, your gift card may have been stolen or your account hacked. Download the gift card replacement form and send it and the necessary documentation to Chick-fil-A. You may get your card replaced.
If you use a Chick-fil-A gift card and check your receipt, you'll know the current balance you have left on the card. If you did this and noticed that the balance shown is too low, you need to figure out why Chick-fil-A's system won't load the correct balance.
Did the Card Expire?
If it's been a while since you got the gift card, you may wonder if it simply expired. This can't be the problem, as Chick-fil-A gift cards never expire.
Check Your Order History
The first thing to do is sign into your Chick-fil-A account and look at your recent order history. See if you can find any orders you didn't place yourself. If you find any, they are probably the reason why your balance is low. Ask everyone who has access to your account if they placed the orders. If they did, the mystery is solved.
If no authorized user is responsible for the charges, there's a good chance that someone either stole your gift card or gained access to the card numbers and used up some or all of the balance. If that is the case, change your Chick-fil-A account's password as a security measure. Then follow these instructions to try to get your gift card replaced:
- Go to the gift card page.
- Click on "How do I replace a damaged, lost, stolen, or non-activated Chick-fil-A gift card?" to expand the topic.
- Click on the "Chick-fil-A's Gift Card Replacement Form" link to download the form.
- Take a picture of your gift card sales receipt or activation receipt.
- Fill out the form.
- Email it to the address you find on the form and the picture of your receipt.
Once Chick-fil-A receives your form, it will review your case and decide if it warrants replacing your card. This process will take six to twelve weeks.
You may also want to report the problem to Chick-fil-A's customer service department, especially if you still have money left on an e-gift card. A representative may be able to prevent anyone else from using it again.
Contacting Chick-fil-A
If you need help figuring out why your gift card balance is low, or if you have something to report, contact a Chick-fil-A customer service representative. You can talk to one over the phone or find one on the help forum.
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