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Chewy Customer FAQ

Top Answers & How-to Guides

What is Chewy's Phone Number?

The question we are asked most often is about how to talk to Chewy customer service. Click here for contact information, email and chat options, getting a live person, wait times and more.
Ask any question you have about Chewy customer service, get an answer now.
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Recent Chewy Customer Questions

How do I delete my old debit card and add a new one?

To delete your old debit card and add a new one, log into your Chewy account and navigate to the "Payment Methods" section. From there, you can remove your old card and enter your new card details. Make sure to confirm the changes before exiting the page to ensure your new payment method is saved.
Asked Jan 22, 2025 6:25 PM

Help me with my Chewy customer service issue

Order Tracking

How can I track my order?

Customers can track orders with Chewy by visiting the website and locating the tracking option. They need to enter their order...
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Can I cancel or modify my order?

Customers can generally cancel or modify orders if they are still processing and not yet shipped by logging into their account....
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What if my order arrives damaged or incorrect?

If an order from Chewy arrives damaged or incorrect, customers should inspect it and take photos of any visible damage. They...
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What should I do if I receive the wrong item from Chewy?

If a customer receives an incorrect item from Chewy, they should verify their order details first. If an error is confirmed,...
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Payments and Policies

What are the accepted forms of payment?

Chewy provides several payment options to ensure convenience for its customers, including major credit cards, PayPal, and Chewy...
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What is Chewy's return policy?

Chewy offers a customer-friendly return policy allowing returns within thirty days of delivery for most items. Customers can...
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Can I return an opened bag of pet food to Chewy?

Chewy's return policy includes provisions for opened bags of pet food, but returning them depends on specific conditions and...
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What is Chewy's policy on price matching?

Chewy's price match policy guarantees competitive pricing by matching prices on identical items from eligible retailers, both...
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Discounts and Promotions

Are there any discounts or promotions available?

Chewy provides various discounts and promotions on their website, including limited-time offers, product sales, bulk purchase...
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How do I unsubscribe from Chewy's email notifications?

To unsubscribe from Chewy's email notifications, users can click the "Unsubscribe" link in emails or manage preferences through...
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Auto-Ship Options

Can I set up auto-ship for my pet's food?

Yes, Chewy provides an auto-ship feature for regular deliveries of pet food and supplies. Customers can easily set it up,...
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Can I change the frequency of my auto-ship orders?

Yes, Chewy allows you to modify the frequency of your auto-ship orders easily through your account settings. You can choose the...
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Shipping Information

Do you offer prescriptions for pet medications?

Chewy does not provide direct prescriptions, as they lack in-house veterinarians. Instead, customers can fill prescriptions...
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Are there any restrictions on shipping to my location?

Chewy's shipping policies vary by location and may have restrictions based on shipping address, accessibility, and product...
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We look to the Chewy issues that customers have reported to GetHuman to decide which questions are the most common and how much time to spend researching how to solve them.
Chewy issues reported to GetHuman
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