Chewy Customer FAQ
Top Answers & How-to Guides
What is Chewy's Phone Number?
The question we are asked most often is about how to talk to Chewy customer service. Click here for contact information, email and chat options, getting a live person, wait times and more.
Ask any question you have about Chewy customer service, get an answer now.
Order Tracking
How can I track my order?
You can track your order on Chewy's website by logging into your account and clicking on the "Track My Order" link. From there, you...
Order Changes
Can I cancel or modify my order?
Yes, you can cancel or modify your order at Chewy. If you need to make changes to your order, you can do so before it has been shipped....
Return Policy
What is Chewy's return policy?
Chewy's return policy allows customers to return any product within 365 days of purchase for a full refund, credit, or exchange. Items...
Help me with my Chewy customer service issue
Ask any question you have about Chewy customer service. We will do our best to get you answers right away.
We look to the Chewy issues that customers have reported to GetHuman to decide which questions are the most common and how much time to spend researching how to solve them.
Chewy issues reported to GetHuman