Can I cancel or modify my order?

Customers can generally cancel or modify their orders through the Chewy website, but there are specific guidelines to keep in mind. If an order is still being processed and has not yet shipped, there is typically an option to cancel or modify it directly from the account page. Log in to the account associated with the order, navigate to the "Orders" section, and look for the order you wish to modify or cancel. There, customers may find options to adjust quantities or remove items, as long as the order has not moved into the shipping stage. However, once an order is marked as shipped, it cannot be modified, and cancellation may become more challenging. In such cases, customers may need to consider returning the items after they arrive. It is worth mentioning that Chewy offers a satisfaction guarantee on products, which allows for returns if the items are not suitable. For the most accurate information, customers are encouraged to explore the current web page related to orders, as specific procedures may vary based on the circumstances. This ensures that they have the latest details and instructions to follow.