What if my order arrives damaged or incorrect?

If your order arrives damaged or incorrect, Chewy has got you covered. Simply contact their customer service team, and they will promptly assist you in resolving the issue. Chewy's dedicated team will work towards providing a solution that best suits your needs. Whether it's a damaged package or incorrect items, they will make sure to make it right. You may be eligible for a replacement, refund, or credit depending on the circumstances. Chewy understands the importance of a hassle-free shopping experience and values your satisfaction. Rest assured, they will go above and beyond to resolve any issues you encounter with your order.