What is Chewy's return policy?

Chewy's return policy allows customers to return any product within 365 days of purchase for a full refund, credit, or exchange. Items must be in new and unused condition, including the original packaging. Prescription medications, open food, personalized items, and perishable goods are not eligible for return. To initiate a return, customers can contact Chewy's customer service or use the online return center. Chewy will provide a prepaid shipping label for most returns, and the customer may choose to use either USPS or FedEx as the shipping carrier. Refunds are processed within 5-7 business days after the return is received. Overall, Chewy's return policy aims to ensure customer satisfaction and hassle-free returns.