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Chase Credit Cards Customer FAQ

Top Answers & How-to Guides

What is Chase Credit Cards's Phone Number?

The question we are asked most often is about how to talk to Chase Credit Cards customer service. Click here for contact information, email and chat options, getting a live person, wait times and more.

Can I add an authorized user to my Chase credit card?

Yes, you can add an authorized user to your Chase credit card. Adding an authorized user allows someone else to have access to your...
Ask any question you have about Chase Credit Cards customer service, get an answer now.

Recent Chase Credit Cards Customer Questions

How do I figure out this charge on my account?

To figure out a charge on your Chase Credit Card account, review your transaction history through online banking or the mobile app. Look for any merchant details provided in the charge description. If still unclear, you can reach out to the merchant directly for more information. If the charge appears fraudulent or you have additional concerns, you may want to dispute the charge.
Asked Jul 7, 2024 2:11 AM

I paid on my bill on the 15th thru my bank, it cleared the bank, but hasn’t been apples to my credit card bill

Sometimes, there could be a delay between when your payment clears the bank and when it is reflected on your credit card account, often taking 2-3 business days. However, if it has been longer, it's possible there may be an issue. Double-check all your payment details, like the payee name and account number, to ensure they're accurate. If the problem persists, we recommend getting in touch with your bank and Chase Credit Cards to resolve the issue. They have the most up-to-date and detailed information about your payment status. Keep in mind that payment processing times can vary based on different factors, including the method of payment.
Asked May 24, 2024 7:04 PM

I signed up for an explorer card to get $300 off the cost of a ticket I am booking. Because I wasn't awarded the card immediately, I cannot get the discount. Therefore I want to cancel my application which is in process. How do I do that?

You can cancel your Chase Credit Card application by calling Chase's customer service line directly. The number can be found on Chase's website. However, it's important to note that there's no guarantee that the application can be cancelled if it's already being processed. It might still go through and then you'd have to close the account after it has been opened. Furthermore, cancelling a credit card application could potentially have a small negative impact on your credit score. For future instances, keep in mind that instant approval for credit cards isn't always guaranteed and processing times can vary.
Asked Apr 2, 2024 7:59 PM

Need to speak to a representative

Apologies, but as an assistant, I'm unable to help you connect directly with a representative. Please go to the Chase Credit Cards website or call the number on the back of your card to get assistance. They have customer service representatives available 24/7 to provide immediate assistance for any inquiries or issues you might have.
Asked Mar 13, 2024 12:29 AM

I want to settle my past due balance

You can settle your past due balance with Chase by logging into your online account. Once logged in, navigate to the "Pay" or "Payment" section. There, you will see the amount due and have the option to make a payment. You can use a checking or savings account to make the payment. If your account is seriously past due, you may need to speak with a Chase representative to make arrangements. Payment in full is usually encouraged, but in some cases, you may be able to establish a payment plan. Always make sure to get confirmation of any payment you make for your records.
Asked Feb 15, 2024 5:13 PM

Help me with my Chase Credit Cards customer service issue

Application Process

How Do I Apply for a Chase Credit Card?

This article provides readers with the minimum requirements for applying for a Chase credit card and lists all the information the...

Benefits

What are the benefits of having a Chase credit card?

Having a Chase credit card comes with a range of benefits tailored to enhance the cardholder's financial experience. First and foremost,...

Credit Limit

What is the credit limit for a Chase credit card?

The credit limit for a Chase credit card is determined on an individual basis and can vary depending on several factors. These factors...

Interest Rate

What is the interest rate on Chase credit cards?

The interest rate on Chase credit cards varies depending on the specific card and the individual's creditworthiness. Chase offers a...

Balance Transfer

Can I transfer a balance from another credit card to my Chase credit card?

Yes, you can transfer a balance from another credit card to your Chase credit card. Chase offers balance transfer options to help you...

Fees

What are the fees associated with a Chase credit card?

The fees associated with a Chase credit card vary depending on the specific card you have. While each card may have its own fee structure,...

Missed Payment

What happens if I miss a payment on my Chase credit card?

If you miss a payment on your Chase credit card, there may be some consequences. Firstly, a late fee will be charged to your account....

Credit Limit Increase

Can I request a credit limit increase on my Chase credit card?

Yes, you can request a credit limit increase on your Chase credit card. Chase provides the option to request a credit limit increase...

Authorized User

Can I add an authorized user to my Chase credit card?

Yes, you can add an authorized user to your Chase credit card. Adding an authorized user allows someone else to have access to your...
We look to the Chase Credit Cards issues that customers have reported to GetHuman to decide which questions are the most common and how much time to spend researching how to solve them.
Chase Credit Cards issues reported to GetHuman
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