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How Do I Close My Account on Cash App?

Dec 9, 2022

For whatever reason, you have decided to close your Cash App account, but you don't quite know what to do next. How do you close your account? You can learn more about Cash App services and policies by contacting customer support here, and you can complete the steps below to close your account.

Before Closing Your Account

Before closing your account, you want to make sure you have a zero balance on all aspects of your account. If you have cryptocurrency or stocks attached to your Cash App account, you will have to sell those. Any cash balances that have not been transferred to your bank account will also need to be completed before you will be able to close your account.

Downloading Your Data

Another thing you will want to do before closing your account is to download your transaction history and personal data to save in a file on your computer. Follow these steps to download your data:

  1. Log into your account in your browser.
  2. Select "Settings" in the menu.
  3. Go to "Your Info" and choose "Download Your Info" from the options.
  4. Pull up your transaction history by selecting "Activity."
  5. Click "Statements" in the menu options.
  6. To export your complete transaction history, choose "Export" from the options available.

Closing Your Account

Once you have all your balances at zero, and you've downloaded and saved your complete transaction history, you are now ready to close your account. To close your account, follow these steps:

  1. Log into your Cash App account.
  2. Select "Support" from the menu.
  3. Click on "Something Else" from the options.
  4. Choose "Account Settings" from the menu.
  5. Tap on "Close Account."
  6. Read the disclaimer by Cash App outlining its legal obligations to maintain some transaction records. The disclaimer also informs you that your Cash tag will no longer be able to send or receive payments.
  7. Click "Confirm" to complete the process and close your account.

Closing out your Cash App account is easy when you follow the steps outlined above. This does not permanently delete your account, but it does disable it where you cannot send or receive funds through Cash App. For more information or assistance, contact customer support here.

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Jeff truly believes that all customers deserve good service. He’s been building tools, inventing phone tree hacks and helping customers since before his days at GetHuman. He's also a Google GDE and involved in the Angular community.

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