Updated August 12, 2025

Case-Mate Customer FAQ

Recent Case-Mate Customer Questions

Help me with my Case-Mate customer service issue

Payment and Orders

What payment methods do you accept?

Case-Mate generally accepts various payment options, including major credit cards like Visa and MasterCard, along with digital...

Can I track my order?

Tracking an order from Case-Mate is generally easy. Customers receive a tracking number via email once the order is shipped,...

Can I cancel my order after it has been placed?

Once an order is placed with Case-Mate, cancellation depends on its processing status. If it has not shipped, cancellation...

Do you offer bulk discounts for corporate orders?

Case-Mate provides bulk order programs for corporate clients, which include discounts and special pricing based on order size...

What is the expected delivery time for orders?

Delivery times for Case-Mate orders depend on factors like shipping method, destination, and processing time. Generally,...

Do you offer international shipping?

Case-Mate does provide international shipping to various countries, but this may vary by location and local regulations. You...

What is your return policy?

Case-Mate has a return policy allowing returns within thirty days of purchase for unused items in original packaging with proof...

Can I return a customized case?

Customized cases from Case-Mate generally cannot be returned or exchanged unless there is a defect or an error. For precise...

Do you offer a satisfaction guarantee on your cases?

Case-Mate provides a satisfaction guarantee on many of their cases, which usually includes a warranty for defects in materials...

What is your warranty policy?

Case-Mate provides a limited warranty covering manufacturing defects for a specified time after purchase, though the duration...

What is the difference between the various case materials you offer?

Case-Mate provides a variety of materials for cases, including plastic, silicone, leather, and hybrid options. Each material...

Are your cases compatible with wireless charging?

Many of the cases from Case-Mate support wireless charging, including various styles such as clear and leather cases....

What types of devices are your products compatible with?

Case-Mate products are designed for a variety of devices, including smartphones, tablets, and smartwatches, focusing on brands...

Do you provide cases for all smartphone models?

Case-Mate offers a variety of cases for popular smartphones, especially from brands like Apple and Samsung, but may not have...

Do you offer customization options for cases?

Case-Mate does offer customization for certain smartphone cases, including options like interchangeable skins, engravings, and...

What care instructions should I follow for my case?

To maintain a Case-Mate product's look and function, clean it gently with a soft cloth, use a mild soap solution for tougher...

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