Carvana Customer FAQ

Once the transaction is complete, you should receive a confirmation notification regarding the payment and your order. Keep an eye on your email for this confirmation, as it will provide details about your purchase and next steps.

To address an oil leak on a newly purchased vehicle under warranty, it is recommended to follow the warranty claims process set by Carvana. This typically involves scheduling an inspection or service appointment through the appropriate channels. Ensure you have all relevant documentation, including your purchase details and any service records. There is a link to the most up-to-date contact information right here on this page that you are viewing.

There is a link to the most up-to-date contact information right here on this page that you are viewing.

To sell your sister's car in Texas under these circumstances, you'll need to provide the title, signed over to you as the executor. The title should be free of any liens. You'll also need to complete a Texas title application and provide proof of your identity, such as a government-issued ID. Additionally, ensure that the Vehicle Identification Number (VIN) and odometer reading are accurately recorded. After gathering the necessary documents, you can proceed with the sale at Carvana.

We're here to help at any stage of your financing process. To speak with someone from the finance department, you can call Carvana at 1 (800) 333-4554. Please note that our customer service representatives are available to assist you from 8 a.m. to 9 p.m. EST Monday through Friday. They can answer questions regarding your financing options, loan application, or any other inquiries you might have about the financial aspect of your Carvana experience.