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What is CarMax's return policy?

Asked 2 years ago
CarMax offers a flexible return policy that allows customers to return their vehicles within a specific timeframe after purchase. Generally, customers have a window of seven days to decide if they are satisfied with their vehicle. During this seven-day period, customers can return the car for a full refund or exchange it for another vehicle in the inventory. It is important to note that the vehicle must be in good condition and have no more than a certain number of miles driven, typically no greater than 400 miles, although these details can vary by location and circumstance. Customers are encouraged to keep the original paperwork and any items that may have been included with the car at the time of purchase. This return policy ensures that customers have ample time to evaluate their choice and feel confident in their purchase. For the most accurate and up-to-date information, it may be helpful to visit the CarMax website or check the terms associated with the specific transaction.
Answered Jul 18th 2025

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