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What is the policy for fuel refills during rentals?

Asked 4 months ago
Car2go has a specific policy regarding fuel refills during vehicle rentals, which is designed to enhance the user experience and maintain efficiency. When a member rents a vehicle from Car2go, they are responsible for ensuring that the fuel tank remains at an adequate level throughout the rental period. If the fuel level drops below a certain threshold, the member is typically expected to refuel the vehicle before returning it. The fuel policy may vary by location, so it is always advisable to check the specifics in the Car2go app or website. In many cases, Car2go provides members with information about the fuel level requirements and the nearest available refueling stations. When refueling, members should retain the fuel receipt, as it may be necessary to submit it for reimbursement or verification purposes when returning the vehicle. Additionally, Car2go has a fair usage policy wherein users are not charged for fuel consumed during their rental. However, it is important to ensure that the vehicle is returned with a fuel level that meets the required standards. Members should be aware that failure to refill the fuel tank after use may result in additional fees. For more detailed information about fuel policies, it is best to visit the official Car2go website or app, where the latest guidelines are provided.
Answered Aug 3rd 2025

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