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Candlewood Suites Customer FAQ

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How do I Contact Candlewood Suites Customer Service?

The question we are asked most often is about how to talk to Candlewood Suites customer service. Click here for contact information, email and chat options, getting a live person, wait times and more.
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Recent Candlewood Suites Customer Questions

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Services

Does Candlewood Suites offer free Wi-Fi?

Candlewood Suites provides free high-speed Wi-Fi to all guests, available throughout the property. This essential service...
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Is there parking available at the hotel?

Candlewood Suites generally provides on-site parking, though specifics can differ between locations. Many hotels offer free...
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Do Candlewood Suites provide airport shuttle service?

Airport shuttle service at Candlewood Suites depends on the specific location, with some offering it for free while others do...
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Pet Policies

Are pets allowed at Candlewood Suites?

Candlewood Suites usually allows pets at many of their hotels, but policies differ by location. Restrictions on the number and...
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Can I earn loyalty points with Candlewood Suites?

Guests at Candlewood Suites can accumulate loyalty points by joining the free IHG Rewards program, which offers points for...
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Amenities

What amenities are available in the room?

Candlewood Suites provides a range of amenities for a comfortable stay, including fully equipped kitchens, work desks, free...
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Do Candlewood Suites have a fitness center?

Candlewood Suites generally includes a fitness center in many of their hotels to help guests maintain their exercise habits...
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Is there a swimming pool at the hotel?

Candlewood Suites generally does not focus on pools, and availability varies by location. Some properties may have pools, while...
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Are there laundry facilities on-site?

Candlewood Suites offers on-site laundry facilities, typically including self-service washers and dryers. These amenities,...
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Policies

Is breakfast included in the room rate?

Candlewood Suites generally does not include breakfast in the room rate, focusing instead on extended stays with kitchens for...
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What is the cancellation policy for reservations?

Candlewood Suites usually offers a flexible cancellation policy, allowing most direct bookings to be canceled without penalty...
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What are the check-in and check-out times?

Candlewood Suites generally allows check-in at 3:00 PM and check-out by 11:00 AM, though these may differ by location. Guests...
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