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CB2 Customer FAQ

Top Answers & How-to Guides

What is CB2's Phone Number?

The question we are asked most often is about how to talk to CB2 customer service. Click here for contact information, email and chat options, getting a live person, wait times and more.
Ask any question you have about CB2 customer service, get an answer now.
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Recent CB2 Customer Questions

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Ordering and Payment

How do I place an order?

To place an order with CB2, simply browse their online store, select desired items, and add them to your cart. At checkout,...
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What payment methods do you accept?

CB2 accepts various payment options, including major credit cards, debit cards with credit logos, PayPal, and gift cards. The...
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Can I track my order?

Yes, customers can monitor their orders after shipment through tracking details sent via email. This typically includes a...
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Can I change or cancel my order?

CB2 generally does not allow order modifications or cancellations once it has entered processing. If still processing and not...
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Shipping and Delivery

What is your shipping policy?

CB2 has multiple shipping options, including standard and expedited shipping, with costs determined during checkout. Oversized...
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Do you offer international shipping?

CB2 mainly targets customers in the United States and Canada, with some products available for international shipping to select...
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Do you offer assembly services for furniture?

CB2 does not offer furniture assembly services but provides easy-to-follow instructions with its products. Customers often...
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Returns and Adjustments

What is your return policy?

CB2 has a customer-friendly return policy allowing returns within thirty days for most items in new condition. Certain...
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How can I return an item bought in-store?

Returning an in-store purchase at CB2 involves ensuring the item is unused and in original packaging, along with a receipt for...
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What is your policy on price adjustments?

CB2's price adjustment policy allows customers to receive a price reduction if they find an item purchased at full price for...
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Gifts and Store Information

Do you offer gift wrapping?

CB2 does not provide gift wrapping services, but their stylish home furnishings can make excellent gifts. Customers can enhance...
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Can I purchase a gift card?

CB2 provides gift cards that can be purchased in any amount, offering recipients the chance to select from an array of stylish...
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What are your store hours?

CB2 store hours differ by location, usually opening late morning to evening on weekdays and possibly changing on weekends....
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We look to the CB2 issues that customers have reported to GetHuman to decide which questions are the most common and how much time to spend researching how to solve them.
CB2 issues reported to GetHuman
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