CB2 Customer Service Issues

Hello, My name is Jessi DeNaut, and my recent registry items were delivered to my mother's house as we were planning a move. Upon unpacking the CB2 boxes, we discovered that one entire order is missing, and another is incomplete. We only received 7 out of the 8 Ghost Smoke Grey Red Wine Glasses (SKU [redacted]) instead of the full set of 8 as listed on the invoice and on our registry. Additionally, we are missing 4 out of the set of 8 Watson Double Old-Fashioned Glasses (SKU [redacted]), receiving only 4. Furthermore, the entire order of Set of 8 Watson Coolers (SKU [redacted]) and the set of 8 Blend Stemless Wine Glasses (SKU [redacted]) are missing. I've been struggling to reach out to customer service for the past two days, experiencing long hold times and technical difficulties. I'm hoping for a prompt resolution. Thank you.

I placed an order on 10/5/18 for in-store pick up under order number [redacted]86, with an estimated 2-3 week wait time which is now almost 2 months. The order still shows as "processing," and despite multiple attempts to contact customer service via email and phone over the past 3 weeks, I've been unsuccessful in reaching anyone. I'm concerned about the delay and the lack of communication regarding my $1,[redacted] purchase. The birthday gift for my husband is extremely delayed, causing me wife guilt. I would appreciate an update and confirmation that the item will be ready for pick up by 12/5/18 at the Pompano warehouse. If not, I may have to consider other options. Your prompt assistance on this matter would be greatly appreciated.

I have purchased multiple items from your store for each of my adult children. Recently, I ordered a brass desk worth $[redacted]. Unfortunately, it was delivered without the white glove service, which was never offered to me. The desk arrived in a box at my home a week ago and was then transported to my daughter's place in Tulsa. Upon unpacking, we discovered scratches on the top and leg, as well as a dent in the drawer face. Despite the damages, the movers assembled it. I am disappointed as the white glove service would have identified the issues and allowed for an immediate exchange. This is the first time this has happened, as my daughter in Dallas received all her items with white glove service. I am uncertain if the brass material can be repaired. I have made significant purchases from your store recently and would appreciate assistance in resolving this matter promptly.

Order #[redacted]68 Hello, I wanted to address an issue with the recent sofa order. My girlfriend had placed an order for the black Huxton sofa back in August 16th, [redacted]. However, upon delivery last month, we discovered that the color was actually dark grey and not black as expected. After receiving a replacement that also turned out to be dark grey, we have decided we would like to return the Huxton sofa and instead purchase the Kotka for $2,[redacted], paying the price difference. We are concerned about the color accuracy, so we would appreciate a fabric swatch for confirmation. My girlfriend Claudia has been away in Texas for two months assisting her mother, and it is important to her that we get the correct black sofa. I've attempted to contact customer service by phone multiple times but have been left on hold for over 30 minutes each time without any success, hence my email to address this matter. Thank you for your assistance. Sincerely, Mike D.

I recently received a delivery of several items I ordered online, but unfortunately, the 8x10 rug and stools did not suit my space as expected. The rug was the right width but incorrect in length, and the stools' color did not match my room. I informed the delivery men about this, and they agreed to take back the items. They mentioned arranging a pickup for the return to ensure I am properly credited. Despite liking the pots, they were not the color I anticipated. I am requesting a pickup for the return of these items. Thank you for your assistance. Cynthia L. [redacted] [redacted] Bering Rd Ocean City, MD [redacted] [redacted]