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Bitcoin.com Customer FAQ

Top Answers & How-to Guides

How do I Contact Bitcoin.com Customer Service?

The question we are asked most often is about how to talk to Bitcoin.com customer service. Click here for contact information, email and chat options, getting a live person, wait times and more.

How Do I Close My Account on Bitcoin.com?

Learn how to close your Bitcoin.com account to effectively manage your digital presence. Safeguard your assets, complete...

How Do I Open an Account on Bitcoin.com?

You can trade cryptocurrency assets using Bitcoin.com web and app versions. To create an account, go to the bitcoin.com website...
Ask any question you have about Bitcoin.com customer service, get an answer now.

Recent Bitcoin.com Customer Questions

I want to cash out my Bitcoin account

To cash out your Bitcoin, you can use a cryptocurrency exchange or a trading platform. You would sell your Bitcoin for your preferred currency and then withdraw the funds to your bank account. Ensure you follow the platform's instructions for transferring and cashing out your assets. Make sure to consider any fees associated with the transaction.
Asked Aug 9, 2025 12:51 PM

I want to cash out my Bitcoin account to US dollars

To cash out your Bitcoin to US dollars, you can use a cryptocurrency exchange where you can sell your Bitcoin for USD. After selling, you can withdraw the funds to your bank account. Ensure that you verify your identity and follow the exchange's guidelines for transactions.
Asked Aug 9, 2025 12:51 PM

How do I recover money from scammer I sent bitcoin to?

We're sorry, but once Bitcoin transactions are confirmed, they are irreversible. It's part of Bitcoin's design to prevent duplicate transactions and fraud. Therefore, it's not possible to get back coins sent to a scammer. Unfortunately, Bitcoin.com doesn’t have control over Bitcoin transactions, so we can't assist in these types of recovery scenarios. It's crucial to be vigilant when sending Bitcoins - only send them to trusted recipients and businesses. Should you find yourself in such a situation, you can report it to your local law enforcement and regulatory authorities.
Asked Apr 28, 2024 12:15 PM

I was calling because I want to know if there is a fee to withdraw my money?

Yes, there is usually a transaction fee associated with any cryptocurrency withdrawal, including Bitcoin. The exact amount can vary depending on factors such as network congestion. These fees go to the miners who validate transactions, not Bitcoin.com. Please note that fees can fluctuate and it's recommended to check the current fee before initiating any transaction.
Asked Mar 30, 2024 3:11 PM

I have set up an account, but how do I get my wallet ID and which Bitcoin do I choose

Your Wallet ID is automatically generated when you create an account on Bitcoin.com. You can find it by logging into your Bitcoin.com account and looking under "Wallet Preferences." Regarding which Bitcoin to choose, Bitcoin.com supports both Bitcoin (BTC) and Bitcoin Cash (BCH). BTC is the original Bitcoin with a larger user base, while BCH is a spin-off aiming for faster, cheaper transactions. The one you choose depends on your specific needs. For everyday transactions, BCH might be more suitable due to its lower fees. However, BTC might be a better choice if you're looking for an established cryptocurrency with wide acceptance.
Asked Mar 23, 2024 4:09 PM

Help me with my Bitcoin.com customer service issue

Account Management

How Do I Close My Account on Bitcoin.com?

Learn how to close your Bitcoin.com account to effectively manage your digital presence. Safeguard your assets, complete...

How Do I Open an Account on Bitcoin.com?

You can trade cryptocurrency assets using Bitcoin.com web and app versions. To create an account, go to the bitcoin.com website...

How Do I Recover a Hacked Bitcoin.com Account?

Recovering a hacked Bitcoin.com account demands a swift and systematic response. By promptly reporting the breach to the...

How Do I Reset My Bitcoin.com Password?

You don't need a password to log in to your Bitcoin.com account. Just enter the email address associated with your account and...

How Do I Unlock My Bitcoin.com Account?

Bitcoin.com might have locked you out of your account. Account lockouts can happen due to various reasons. If you forget your...

How Do I Delete My Bitcoin.com Account?

If you are getting out of cryptocurrency or you want to move from Bitcoin to another digital asset, deleting your Bitcoin.com...

Are there any account verification requirements on Bitcoin.com?

Bitcoin.com requires account verification for certain activities, particularly for buying or selling cryptocurrencies or...

Buying and Selling Coins

How Do I Sell Coins on Bitcoin.com?

You can sell cryptocurrency assets using the Bitcoin.com wallet app and centralized exchange on the website. Go to...

How Do I Buy Coins on Bitcoin.com?

Before buying coins on Bitcoin.com, enter a payment method first and download the wallet app to be used for sending the...

Are there any transaction fees when buying or selling coins on Bitcoin.com?

Yes, Bitcoin.com charges transaction fees for buying or selling cryptocurrencies, which may differ based on payment methods and...

What are the accepted payment methods for buying coins on Bitcoin.com?

Bitcoin.com offers various payment methods for purchasing cryptocurrencies, including debit and credit cards, bank transfers,...

Are there any limits on buying or selling coins on Bitcoin.com?

Bitcoin.com sets limits on buying or selling cryptocurrencies based on user verification levels and payment methods. These...

Account Security

What Do I Do If My Bitcoin.com Account Has the Wrong Balance?

Encountering an incorrect balance on your Bitcoin.com account can be a concern, but it's essential to approach the situation...

How Do I Setup Two Factor Authorization on My Bitcoin.com Account?

Setting up two-factor authorization (2FA) on your Bitcoin.com account is crucial in safeguarding your Bitcoin holdings. Access...

Transactions and Transfers

Can I Withdraw from Bitcoin.com to My Bank Account?

Bitcoin withdrawals can be safe if you proactively take security measures to help you mitigate risks and support a safe...

How Do I Transfer Coins on Bitcoin.com?

Transferring Bitcoins is as easy as choosing a specific amount and sending it to an internal or external account. The process...

How Do I Transfer Money to My Bitcoin.com Account?

If you recently opened a Bitcoin.com account, you need to know how to transfer money into that account from your bank account....

How Do I Transfer Money from My Bitcoin.com Account?

If you have a Bitcoin.com account, there will be times when you want to transfer money out of that account and into your bank...

What is the minimum deposit/withdrawal amount on Bitcoin.com?

The minimum deposit and withdrawal amounts on Bitcoin.com vary depending on the cryptocurrency type and transaction fees. For...

How long does it take to process a withdrawal on Bitcoin.com?

Withdrawal processing times on Bitcoin.com depend on factors like the cryptocurrency type, network congestion, and security...

General Information

Is there a mobile app for Bitcoin.com?

Bitcoin.com provides a mobile application for iOS and Android that allows users to manage cryptocurrencies easily. The app...

What are the supported countries for using Bitcoin.com?

Bitcoin.com serves a global audience, providing access to its wallet and exchange in many countries, but specific features may...
We look to the Bitcoin.com issues that customers have reported to GetHuman to decide which questions are the most common and how much time to spend researching how to solve them.
Bitcoin.com issues reported to GetHuman
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