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Biotherm Customer FAQ

Top Answers & How-to Guides

What is Biotherm's Phone Number?

The question we are asked most often is about how to talk to Biotherm customer service. Click here for contact information, email and chat options, getting a live person, wait times and more.
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Recent Biotherm Customer Questions

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Purchasing Information

Where can I purchase Biotherm products?

Biotherm products are widely available through authorized beauty specialty stores, department stores, pharmacies, and their...
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Does Biotherm offer international shipping?

Biotherm usually has a global reach, but the availability of international shipping can differ by country. For accurate...
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Can I return or exchange a Biotherm product?

Biotherm's return and exchange policy is dependent on the retailer and generally allows returns or exchanges within 14 to 30...
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Does Biotherm have any retail stores?

Biotherm does not usually have stand-alone retail stores; instead, their products are available through various retailers like...
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Does Biotherm offer samples of their products?

Biotherm sometimes provides product samples, especially during promotions or at specific retailers, allowing customers to try...
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Product Information

What types of products does Biotherm offer?

Biotherm provides a wide array of skincare products addressing various skin types and concerns, including facial cleansers,...
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Can I use Biotherm products if I have sensitive skin?

Biotherm has a selection of products suitable for sensitive skin, featuring natural ingredients that can be soothing. However,...
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What ingredients are used in Biotherm products?

Biotherm products feature natural ingredients like thermal plankton, which enhances skin rejuvenation. They also include aloe...
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Are Biotherm products suitable for all skin types?

Biotherm products are formulated to address various skin types, including normal, dry, oily, and combination skin. Their use of...
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Policies and Guarantees

Are Biotherm products tested on animals?

Biotherm focuses on ethical practices by avoiding animal testing and has adopted alternative methods for product testing. The...
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Does Biotherm offer a money-back guarantee?

Biotherm typically allows product returns for dissatisfaction with many authorized sellers offering money-back guarantees....
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What is Biotherm's sustainability policy?

Biotherm prioritizes sustainability by reducing its environmental impact through responsible sourcing, particularly from...
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Customer Experience

What should I do if I experience a reaction to a Biotherm product?

If someone reacts to a Biotherm product, they should immediately stop using it and assess the reaction's severity, which may...
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How are Biotherm products shipped?

Biotherm typically ships products through trusted partners to ensure safe and prompt delivery. Shipping methods vary by region,...
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Are there any seasonal promotions for Biotherm products?

Biotherm frequently runs seasonal promotions, which may include discounts and special gifts, especially during holidays or...
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