Can I return or exchange a Biotherm product?

Yes, Biotherm allows for returns or exchanges of their products. If you are not satisfied with your purchase or have received a damaged item, you can return it within 30 days of the original purchase date. Simply contact their customer service team and provide the necessary details such as your order number and reason for return. They will guide you through the process and provide a return shipping label if applicable. However, it's important to note that the returned product should be in its original condition and packaging. Upon receipt, Biotherm will process your return and issue a refund or exchange the item as per your request.