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Austin Energy Customer FAQ

Top Answers & How-to Guides

What is Austin Energy's Phone Number?

The question we are asked most often is about how to talk to Austin Energy customer service. Click here for contact information, email and chat options, getting a live person, wait times and more.

Are there any incentives or rebates for energy-efficient upgrades?

Yes, Austin Energy offers several incentives and rebates for energy-efficient upgrades. These programs aim to encourage customers to...
Ask any question you have about Austin Energy customer service, get an answer now.
Contact Austin Energy customer service

Outage Reporting

How can I report a power outage?

To report a power outage, you can contact Austin Energy through various methods such as phone, online portal, or mobile app. Once you...
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Services Provided

What types of energy services does Austin Energy provide?

Austin Energy provides a wide range of energy services to meet the diverse needs of its customers. Their services include electricity...
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Billing Options

Can I sign up for paperless billing?

Yes, you can sign up for paperless billing with Austin Energy. We offer a convenient and eco-friendly option to access your bills online...
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Assistance Programs

What assistance programs are available for low-income customers?

Austin Energy offers several assistance programs for low-income customers. One of these is the Customer Assistance Program (CAP), which...
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Electric Rates

What are the current electric rates in Austin?

The current electric rates in Austin vary depending on the type of customer and their energy usage. Residential customers are offered...
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Service Transfers

Can I transfer my Austin Energy service to a new address?

Yes, you can transfer your Austin Energy service to a new address. Austin Energy provides a convenient and hassle-free process for...
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Energy Usage Tracking

Is there a way to track my energy usage online?

Yes, Austin Energy provides an online tool called "My Account" that allows customers to track their energy usage. Through this platform,...
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Renewable Energy

What renewable energy options does Austin Energy offer?

At Austin Energy, we are committed to providing sustainable and eco-friendly energy solutions for our customers. We offer a range of...
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Incentives and Rebates

Are there any incentives or rebates for energy-efficient upgrades?

Yes, Austin Energy offers several incentives and rebates for energy-efficient upgrades. These programs aim to encourage customers to...
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Help me with my Austin Energy customer service issue

Ask any question you have about Austin Energy customer service. We will do our best to get you answers right away.
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