What is Asos's policy on defective items?

Asos has a clear policy regarding defective items, ensuring that customers have a straightforward process for addressing product issues. If a customer receives a defective item, the first step is to notify Asos about the defect as soon as possible. It is recommended that customers provide details about the item and the nature of the defect, as this facilitates the return process. Asos typically allows customers to return defective items for a full refund, provided that the item is returned within a specific timeframe, usually within thirty days from the date of delivery. The item must be unworn and in its original packaging to be eligible for a return. If the defective item is reported after the standard return period, Asos may still provide options depending on the circumstances. When returning a defective item, customers are often advised to use the return process outlined on the website. This includes printing a return label and following the instructions provided in their account. For further details or specific inquiries regarding defective items, customers can consult the relevant sections on the Asos website that address returns and refunds.