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Can I cancel or change my order after it has been placed?

Asked 2 years ago
Once an order is placed on Asos, it enters a processing phase that makes it difficult to alter or cancel it. Typically, customers can make changes or cancellations within a short time frame immediately after the order is submitted. However, this opportunity may not be available if the order is already in the processing stage or has been dispatched for delivery. Asos encourages customers to review their orders carefully before finalizing the purchase. If any changes need to be made, it is advisable to act quickly. For those looking to cancel or change their order, checking the current web page might provide specific instructions, as policies can vary based on the order status and location. In some cases, if an order cannot be canceled or modified, customers may still have the option to return items after they are received. It is best to familiarize oneself with the return policy, which is detailed on the Asos website, to ensure a smooth process if changes cannot be made before shipment.
Answered Jun 16th 2025

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