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Apple.com Store Customer FAQ

Top Answers & How-to Guides

What is Apple.com Store's Phone Number?

The question we are asked most often is about how to talk to Apple.com Store customer service. Click here for contact information, email and chat options, getting a live person, wait times and more.
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Recent Apple.com Store Customer Questions

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Shipping and Tracking

What are the shipping options for Apple.com Store?

The Apple.com Store presents various shipping choices, including standard, expedited, and express options, catering to...
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Can I track my order from Apple.com Store?

Customers can track their orders from Apple.com Store by checking their confirmation email for tracking instructions or using...
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Payments and Financing

What payment methods are accepted on Apple.com Store?

Apple.com Store provides various payment options for a seamless shopping experience, including major credit cards, debit cards...
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Are there any financing options available for Apple.com Store purchases?

The Apple.com Store indeed has various financing options to help customers manage purchases. These include the Apple Card...
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Trade-In and Discounts

What is the Apple Trade In program?

The Apple Trade In program allows customers to exchange eligible devices for credit toward new Apple products, promoting...
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What is the Apple Education Pricing and who is eligible?

Apple Education Pricing is a discount program by Apple.com Store that benefits students, educators, and school staff by...
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Are there discounts for bulk purchases or educational institutions?

The Apple Store offers special pricing for educational institutions and bulk purchases, benefiting students, teachers, and...
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Personalization and Care

Can I personalize my Apple product with engraving or a gift message?

Yes, Apple provides engraving and gift message options for select products, such as iPads, AirPods, Apple Pencils, and Apple...
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Can I buy AppleCare for my Apple products from Apple.com Store?

Yes, AppleCare can be purchased for Apple products via Apple.com Store, during the initial device purchase or within sixty days...
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Returns and Warranties

What is the return policy for Apple.com Store?

The return policy for Apple.com Store allows returns within fourteen days of receipt for most products, including those bought...
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Are there refurbished products available for purchase on Apple.com Store?

Yes, the Apple.com Store offers a range of refurbished products including iPhones, iPads, MacBooks, and Apple Watches, which...
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How do I return a product purchased from the Apple.com Store?

Returning a product from the Apple.com Store is a straightforward process, allowing returns within fourteen days of receipt....
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What is the warranty coverage for Apple products?

Apple offers a limited warranty on its products, generally covering manufacturing defects for one year from the purchase date....
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We look to the Apple.com Store issues that customers have reported to GetHuman to decide which questions are the most common and how much time to spend researching how to solve them.
Apple.com Store issues reported to GetHuman
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