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American Apparel Customer FAQ

Top Answers & How-to Guides

What is American Apparel's Phone Number?

The question we are asked most often is about how to talk to American Apparel customer service. Click here for contact information, email and chat options, getting a live person, wait times and more.

Do I need an account to place an order on American Apparel's website?

No, you do not need an account to place an order on American Apparel's website. While creating an account provides a seamless checkout...

Does American Apparel have any physical store locations?

Yes, American Apparel has physical store locations. With an extensive retail network, American Apparel operates multiple brick-and-mortar...
Ask any question you have about American Apparel customer service, get an answer now.
Contact American Apparel customer service

Refunds and Orders

How Do I Request a Refund for a Fraudulent Charge from American Apparel?

Reporting fraud through American Apparel has changed since the company partnered with Amazon. You'll need to report suspicious contact...
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How Do I Track My American Apparel Order?

American Apparel has partnered with Amazon to provide its clothing line to men, women and children around the world. You can track...
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What is the return policy for American Apparel?

The return policy for American Apparel allows customers to return unworn and unwashed items within 60 days of purchase with the original...
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How long does it take for my American Apparel order to be delivered?

The delivery time for your American Apparel order depends on various factors, including your location and the shipping method chosen...
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Can I cancel or change my American Apparel order after it has been placed?

Unfortunately, once an order has been placed with American Apparel, it cannot be cancelled or changed. This is because they strive...
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Payment and Shipping

What payment methods does American Apparel accept?

American Apparel accepts a variety of payment methods to ensure a convenient shopping experience. Customers can easily make purchases...
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Does American Apparel offer international shipping?

Yes, American Apparel does offer international shipping. Customers from around the world can take advantage of their shipping services...
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Sizing and Exchanges

What is the sizing chart for American Apparel products?

The sizing chart for American Apparel products can be found on our website under the "Size Guide" section. We offer a range of sizes...
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Can I exchange a product for a different size or color?

Yes, we offer exchanges for products if you need a different size or color. To ensure a smooth exchange process, please make sure the...
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Ethical Practices

Are American Apparel products ethically made?

Yes, American Apparel is committed to ethical manufacturing practices. They prioritize transparency and sustainability throughout their...
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Account and Store Information

Do I need an account to place an order on American Apparel's website?

No, you do not need an account to place an order on American Apparel's website. While creating an account provides a seamless checkout...
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Does American Apparel have any physical store locations?

Yes, American Apparel has physical store locations. With an extensive retail network, American Apparel operates multiple brick-and-mortar...
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Can I purchase a gift card for American Apparel?

Yes, you can definitely purchase a gift card for American Apparel. Gift cards are a convenient way to share the American Apparel experience...
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Help me with my American Apparel customer service issue

Ask any question you have about American Apparel customer service. We will do our best to get you answers right away.
We look to the American Apparel issues that customers have reported to GetHuman to decide which questions are the most common and how much time to spend researching how to solve them.
American Apparel issues reported to GetHuman
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