If you ordered something from Amazon that failed to arrive, contact the seller via Amazon's messaging system. Understand that the seller may or may not be able to help with issues related to USPS delivery. If the seller cannot help you, contact Amazon's customer service team by clicking Help and looking for Orders. Provide your order number and a description of the problem. Provide tracking information.
While Amazon deliveries by USPS are usually reliable, sometimes a package can get lost in transit to the recipient. If you've ordered something from a seller on Amazon Marketplace and the item has not arrived within the estimated delivery window listed in your tracking information, here are some things you can do when Amazon delivery by USPS is missing.
The first thing you should do when Amazon delivery by USPS is lost is to check for any USPS updates online. The postal service will have a record of the package's route, so you can use that to check where it might be. Maybe it was delivered and left with a neighbor or was delivered to the wrong address. The USPS tracking page will also tell you where your package is in the delivery process.
If your package is missing, contact your local post office. The post office can tell you if it is holding the package and give you information about what to expect going forward.
Contact the Amazon seller by going to your Order History page and clicking Contact Seller. In the message box, explain that you haven't received your package and provide as many details as possible. You should receive a response within 24 hours with either an explanation as to why your package is late or an offer to send a replacement if necessary.
After contacting the post office, call Amazon and request an investigation into the whereabouts of your package. Amazon requires that you contact its support before it can investigate where your package may be. If you provide Amazon with enough information, it may initiate an investigation. You need to provide your order number, located on or near the top of an email confirmation or shipping notification sent from Amazon.
If you do not see information about the status of your delivery with USPS, visit the missing package help page. If there's been no progress made on tracking your order, consider filing a claim with USPS so that you can get a refund for the item. It's possible that the package gets lost or stolen during transit or delivered to another location without anyone noticing.
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