In a nutshell: To cancel an Amazon UK order, sign in to your account, go to "Your Orders", select the order, and click "Cancel order." If unable to cancel
Amazon offers great products to people around the world, but what happens if you order from Amazon UK and change your mind? How do you cancel your Amazon UK order? You can follow the steps listed below, and you can contact Amazon UK customer support for more information and assistance.
Open Amazon in your browser and click the sign-in link in the upper right-hand corner.
Enter the email address you used to open your Amazon account, then click "Continue."
Add your password and hit "Sign In."
Click your name in the upper right-hand corner to open your account details page.
Click on the tab labeled "Your Orders" to open a list of all your orders within the past three months. This will include orders that are still processing.
Select the order from the list that opens and click "Cancel order."
If you are unable to cancel the order using these steps, open the menu under your name and click "Customer Service."
Select the order you wish to cancel and follow the on-screen prompts to reach a customer support representative. You can also use this page to check the status of a refund for a canceled order if payment has been processed.
Check the email address associated with your Amazon UK account for the cancellation confirmation. Save the email for your records.
It is important to note the following orders cannot be canceled:Orders Amazon ships directly that cannot be changedOrders shipped by third-party vendors that cannot be changedOrders that have entered the shipping phase of the fulfillment processIf an order has shipped, you must follow the process of returning the item or items and requesting a refund.
Amazon UK has made the cancellation and return processes easy to improve customer satisfaction. Using the steps outlined above, you can easily request an order be canceled as long as it has not entered the shipping phase. For more information or assistance, contact Amazon UK customer support.
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