Amazon Logistics Customer FAQ

If your package is marked as delivered but you haven't received it, please check around your delivery location for the package. It may have been left in a different location on your property. Additionally, consider asking your neighbors if they may have received it by mistake. If you still cannot find it, you may need to follow up with the seller or check the link to the most up-to-date contact information on this page for further assistance.

To change an incorrect shipping address, visit your Amazon account. Go to "Your Orders," select the order with the incorrect address, and look for the option to change the shipping address. Keep in mind that address changes may only be allowed before the order is shipped. If the order has already shipped, you may need to wait until it arrives to make adjustments.

To return an item with free returns, simply initiate the return process through your order page, and choose the free return option. You will receive a prepaid shipping label which allows you to return the item without any postage cost. Follow the instructions provided to complete the return.

If your order has been delivered to the wrong address twice, it is important to check the shipping address on your order confirmation. If the address is correct, please follow the process outlined for reporting delivery issues. We recommend providing as many details as possible regarding the situation to facilitate the investigation. You can find the most up-to-date contact information right here on this page for assistance.

Unfortunately, we cannot provide specific window times for deliveries. Packages are typically delivered within a broader time frame, but individual delivery times may vary based on location and other factors.