What is Alibaba's refund policy?

Alibaba's refund policy can vary depending on the specific platform being used, such as Alibaba.com or AliExpress, as well as the type of transaction. Generally, the company emphasizes buyer protection and strives to ensure customer satisfaction. On AliExpress, for instance, customers can request a refund if they do not receive their order within the promised timeframe or if the product does not match the description provided. Buyers typically have a designated time frame to open a dispute regarding their order after receiving it. In these cases, it is essential for buyers to communicate with the seller initially to resolve any issues. If an agreement is not reached, the buyer can escalate the situation to AliExpress for mediation. For Alibaba.com, businesses engaging in wholesale transactions also have options for refunds, depending on their agreements with suppliers. This may include conditions based on product quality, shipping issues, or other factors agreed upon in the purchase contract. Customers are encouraged to refer to the specific website for more detailed information regarding the terms and conditions applicable to refunds. Additionally, contacting customer support through the platform may provide further assistance in understanding individual cases related to refunds.