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How Do I Cancel My Adidas Order?

In a nutshell: If you recently placed an adidas order and realize you want to cancel it, it's important to act promptly. You may only have a small window of time during which you can cancel it. The following information can help you get started with canceling your adidas order.

Nov 19, 2025

Introduction

If you recently placed an adidas order and realize you want to cancel it, it's important to act promptly. You may only have a small window of time during which you can cancel it. The following information can help you get started with canceling your adidas order.

What You'll Need

Order number

Go to the Adidas Website

Visit the adidas website.

Locate the "Help" Line

Scroll all the way down on the adidas website until you find the "Help" line. It's at the bottom in white lettering against a black background.

Go to the "Frequently Asked Questions" Page

Click on "Help." Doing so will take you to the "Frequently Asked Questions" page.

Find the "When Will I Get My Refund?" Box

Scroll down until you find the "When will I get my refund?" box. It should be the second one down from the top, directly below the "Data Security" box.

Go to the "When Will I Get My Refund?" Page

Click on "When will I get my refund?" Doing so will take you to the "When will I get my refund?" page.

Find the Relevant Section

Scroll down until you find the "Cancelled an Item" section.

Read the First Paragraph

Read the first paragraph under "Cancelled an Item." This will tell you how long you have to cancel your order.

Find Your Payment Method

Browse the "Cancelled an Item" section and look for the payment method that you used to place your adidas order. There are three options available: credit card, PayPal, and Klarna. Find the one that you used.

Read the Payment Paragraph

Read the paragraph under your payment option. When you're done, if you have questions or need further assistance, please move on to Step 10. 

Contact Adidas Customer Support

If you were unable to cancel your order and you have questions, it's a good idea to contact adidas customer support. They can provide information that's specific to your order and provide answers.

The representative can also advise you on how to proceed. For example, let's say you wanted to cancel your adidas order because you no longer want the item, but it was already past the cancellation cutoff. You can ask the adidas representative what your options are, such as if you can exchange your item, return it for a full refund, or if you can't do either.

Conclusion

There's only a small amount of time during which you can cancel your adidas order, so make sure to act quickly. If you already missed the cutoff, contact their customer support team as soon as possible to learn what your options are for the item you no longer want. They can advise you about the next steps and guide you through the process.

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Jeff truly believes that all customers deserve good service. He’s been building tools, inventing phone tree hacks and helping customers since before his days at GetHuman. He's also a Google GDE and involved in the Angular community.

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