You can only cancel the AT&T U-Verse service by phone. An online option is not available. Expect resistance from AT&T customer representative, and they will offer you more discounts and promotions to try to dissuade you from canceling the service. However, you need to stick to your resolve. Contact AT&T U-Verse customer support for further assistance.
Are you looking for a better way of canceling your AT&T U-Verse service? You are in the right place. I am going to guide you through the steps you can take to cancel your AT&T U-Verse service. However, before canceling, there are other terms and information concerning canceling.
What Are the Cancellation Terms and Additional Information?
How Do I Cancel My AT&T U-Verse Service?
This is a process that you can't complete online. The easiest way to cancel your service is to contact AT&T U-Verse customer support representative and follow the step-wise guide over the phone. However, resist all offers they give you and insist on canceling the service. To cancel the service, use the steps below.
Expect the customer representative to try to convince you to keep your AT&T U-Verse service. The representative can offer you more promotional offers or discounts to change your mind. Stick to your goal and don't give an inch. To drop the AT&T U-Verse service, reject any offer they offer you.
Return Your AT&T U-Verse Equipment
Once you have finalized the cancellation process, the next stage is to return the equipment. You receive a letter in your mailbox that verifies the cancellation. The letter also asks you to return all mentioned AT&T U-Verse equipment, including DVR and router. In the letter, you get a summary of the equipment AT&T expects you to ship back and where to send your mail. Plus, the letter indicates the deadline for returning the equipment failure to which you will pay additional charges. What does that mean? Using AT&T U-Verse equipment doesn't make them yours. You are only renting them and once you no longer need AT&T service, you have to return their equipment.
How Much Do I Pay for Canceling My AT&T U-Verse Service?
AT&T doesn't charge a cancellation fee. However, you are required to pay an early termination fee if you are opting out of your existing contract. The early termination fee is at most $180, depending on how many months are left on the contract.
In face you purchased a service bundle, you are liable to pay an early termination fee for discontinuing your service before completing your service agreement. Check your customer service summary for a recap of the services and products in that bundle and any specific fees you are liable to pay for early termination. You can also view your customer service summary online in your account by logging in and accessing the data.
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