How do I get through the phone menu to a real live person?
GetHuman researchers routinely call this Patelco Credit Union phone number to document the phone system.
Here is our latest tip for weaving through the phone menu to get to a real person the fastest:Press 6 at the first menu. Next, you must choose an option 1-3.
Here is how our research team describes the way the Patelco Credit Union phone system greets you: If you know your party's extension, press pound followed by the extension. To check balances, make transfers, inquire about recent activities, or pay loans or credit cards by phone, press 1. For online, mobile banking, bill payment, Zelle, or other money transfer services, press 2. For debit and credit card services, press 3. For new loans, new accounts, new memberships, press 4. For existing home loans or other loans, press 5. For questions about checking, savings, or all other inquiries, press 6.
Below are some clips we've found from Patelco Credit Union's phone menus and tips that help give an idea of what you will encounter when you call. We've highlighted why they are important as well:
Heard when the phone system first answers
"Welcome to the Telco.
If you know your party's extension, press pound followed by the extension.
Main menu.
For balances, transfers, recent activity, or to pay your loan or credit card by phone, press one.
Online, mobile banking, bill pay, Zelle, and other money transfer services, two.
Debit and credit card services, three.
New loans, new accounts, new membership, four.
Existing home loans or other loans, five.
For questions about your checking, savings, and all other inquiries, six."
Excerpt from a call with Patelco Credit Union
Thursday, January 4, 2024 11:32 PM
What are the hours and when should I call?
Patelco Credit Union operates the call center for this 800-358-8228 phone number Mon-Fri 7:30am-7pm, Sat 9am-2pm PT.The short answer is that you should call on a Monday.This observation and the following section are based on analysis of a sample set of 386 calls made in the last 90 days using our free, web-based phone (see above).
An important note: busy times vs hold times vs best time to call
When we refer to busy or less busy times, we are talking about the volume of calls. The busiest times are when the most people are calling this Patelco Credit Union phone number (least busy times have fewer people calling). This high call volume does not necessarily mean that you will have a long hold time when you call. Companies like Patelco Credit Union staff their call centers differently based on the time of day and day of the week, so you may experience a shorter wait on hold at the busiest of times. When we refer to the best time to call, we are referring to the optimal combination of lower call volume and shorter wait times.
The least busy time to call
The least busy day to call Patelco Credit Union is Monday.The most busy day to call is Thursday.Again, this is based on a sample of 386 calls made with our AI-powered, web-based phone in the last 90 days.
The shortest wait on hold
We measured the shortest hold times to be on Wednesday.The longest wait in the queue on average occurs on Tuesday.
The best time to call
In summation, the best day to call Patelco Credit Union is Monday.This is not the day with the shortest wait on hold in the phone system, but we still recommend it for its ideal combination of low call volume and short hold times. Plus we believe that Patelco Credit Union staffs the call center well on Monday.
Why call this Patelco Credit Union number?
Below is a sample of recent calls to Patelco Credit Union, and their purpose. Are any of these similar to the reason you are trying to call?
Requesting access code: "I can't get into the documents without the code."
- From a call lasting 5m 17s , Feb 2, 2024 11:10 PM
More Ways to Contact Patelco Credit Union Customer Service
There are of course other ways to contact Patelco Credit Union customer service besides the phone. Below we list the best ones, by medium.
As a last, sometimes only, resort- Patelco Credit Union customer service can be accessed through their website. This can entail digging through help articles before finding a form and "being allowed" to submit a problem to their team, and rarely leads to a real-time conversation, which is why GetHuman does not recommend this unless it's the only way.
Conclusion and closing notes
This is Patelco Credit Union's best phone number, the real-time current wait on hold and tools for skipping right through those phone lines to get right to a Patelco Credit Union agent. This phone number is Patelco Credit Union's best phone number because 2,316 customers like you used this contact information over the last 18 months and gave us feedback. Common problems addressed by the customer care unit that answers calls to 800-358-8228 include Setup an account, Question, Complaint and other customer service issues. Rather than trying to call Patelco Credit Union first, consider describing your issue first; from that we may be able to recommend an optimal way to contact them via phone or web. In total, Patelco Credit Union has 1 phone number. It's not always clear what is the best way to talk to Patelco Credit Union representatives, so we started compiling this information built from suggestions from the customer community. Please keep sharing your experiences so we can continue to improve this free resource.
GetHuman does not provide call center services or customer support operations for Patelco Credit Union. The two organizations are not related. GetHuman builds free tools and shares information to help customers of companies like Patelco Credit Union. For large companies that includes tools such as our GetHuman Phone, which allows you to call a company but skip the part where you wait on the line to get a live human rep. We continue to work on these tools to help customers like you (and ourselves!) navigate the messy phone menus, hold times, and confusion with customer service. As long as you keep sharing it with your friends and loved ones, we'll keep doing it.