How do I get through the phone menu to a real live person?
GetHuman researchers routinely call this Nelnet Loans phone number to document the phone system.
Here is our latest tip for weaving through the phone menu to get to a real person the fastest:Must enter social security number.
Here is how our research team describes the way the Nelnet Loans phone system greets you: Technical issues, press 1; otherwise, please remain on the line for additional options.
Below are some clips we've found from Nelnet Loans's phone menus and tips that help give an idea of what you will encounter when you call. We've highlighted why they are important as well:
They may ask you to enter information with the dial pad
"Thank you for calling Nelnet. For information regarding president Biden's newest efforts towards forgiveness and whether you may be eligible we encourage you to visit student aid dot gov slash debt relief.
You do need to take any steps at this time to be eligible for the president's newest debt relief efforts.
Again, visit student aid dot gov slash debt relief for more information.
If you're calling to apply for or inquire about the safe plan and its benefits, we encourage you to visit student aid dot gov slash save.
You will simply need your family size and income information to apply.
Once Nelnet has received your application, you can check its status by logging into your nelnet dot student aid dot gov account.
In order to expedite your call, please enter your nine digit Social Security number or your ten digit Nelnet account number, including the e preceding your account number."
Excerpt from a call with Nelnet Loans
Monday, April 22, 2024 11:46 PM
What are the hours and when should I call?
Nelnet Loans operates the call center for this 888-486-4722 phone number 24 hours, 7 days.The short answer is that you should call on a Friday.This observation and the following section are based on analysis of a sample set of 127 calls made in the last 90 days using our free, web-based phone (see above).
An important note: busy times vs hold times vs best time to call
When we refer to busy or less busy times, we are talking about the volume of calls. The busiest times are when the most people are calling this Nelnet Loans phone number (least busy times have fewer people calling). This high call volume does not necessarily mean that you will have a long hold time when you call. Companies like Nelnet Loans staff their call centers differently based on the time of day and day of the week, so you may experience a shorter wait on hold at the busiest of times. When we refer to the best time to call, we are referring to the optimal combination of lower call volume and shorter wait times.
The least busy time to call
The least busy day to call Nelnet Loans is Saturday.The most busy day to call is Tuesday, which averages 367% more phone calls by comparison.Again, this is based on a sample of 127 calls made with our AI-powered, web-based phone in the last 90 days.
Sun
Mon
Tue
Busiest
Wed
Thu
Fri
Sat
Quietest
The shortest wait on hold
We measured the shortest hold times to be on Tuesday.The longest wait in the queue on average occurs on Monday.
The best time to call
In summation, the best day to call Nelnet Loans is Friday.
More Ways to Contact Nelnet Loans Customer Service
There are of course other ways to contact Nelnet Loans customer service besides the phone. Below we list the best ones, by medium.
Use this link to connect with customer service via chat
If phone-based customer service is not available, or the wait times are long, many people prefer chat as a next-best option. Some even prefer it to calling on the phone. Luckily, Nelnet Loans provides this option.
Nelnet Loans, like many companies, provides customer service on the X platform (formerly Twitter). While it rarely entails live dialogue with a customer service rep, this channel can yield rapid response times and can be a useful option if you have an X/Twitter account.
As a last, sometimes only, resort- Nelnet Loans customer service can be accessed through their website. This can entail digging through help articles before finding a form and "being allowed" to submit a problem to their team, and rarely leads to a real-time conversation, which is why GetHuman does not recommend this unless it's the only way.
Conclusion and closing notes
This is Nelnet Loans's best phone number, the real-time current wait on hold and tools for skipping right through those phone lines to get right to a Nelnet Loans agent. This phone number is Nelnet Loans's best phone number because 13,968 customers like you used this contact information over the last 18 months and gave us feedback. Common problems addressed by the customer care unit that answers calls to 888-486-4722 include Request a loan, Eligibility question, Repayment question, Overcharge/Strange charge, Extension and other customer service issues. Rather than trying to call Nelnet Loans first, consider describing your issue first; from that we may be able to recommend an optimal way to contact them via phone or web or twitter or chat. In total, Nelnet Loans has 1 phone number. It's not always clear what is the best way to talk to Nelnet Loans representatives, so we started compiling this information built from suggestions from the customer community. Please keep sharing your experiences so we can continue to improve this free resource.
GetHuman does not provide call center services or customer support operations for Nelnet Loans. The two organizations are not related. GetHuman builds free tools and shares information to help customers of companies like Nelnet Loans. For large companies that includes tools such as our GetHuman Phone, which allows you to call a company but skip the part where you wait on the line to get a live human rep. We continue to work on these tools to help customers like you (and ourselves!) navigate the messy phone menus, hold times, and confusion with customer service. As long as you keep sharing it with your friends and loved ones, we'll keep doing it.