Wikipedia Customer Care on Twitter

Getting Wikipedia's Attention on Twitter by GetHuman

@Wikipedia
Customer Twitter Account
  • Somebody from Wikipedia usually replies within 4 hours.
  • GetHuman site vistors rank this #3 out of 3 ways to reach them.
It's not easy to talk to a person at Wikipedia. To get answers or explanations on how to fix customer service issues more quickly, start typing out the issue below and we will connect you with solutions in moments.

Wikipedia Twitter-based Customer Help - Stats

Twitter @ Handle@Wikipedia
Best hours24 hours, 7 days
Right time to tweet them9am
Expected reply tweet4
Issue turnaround time5
Rank (amongst all ways to contact)3
Legibility of messaging88%
Customer service rating79%
Customer votes484
Information last updatedSat Mar 02 2024 08:00:00 GMT+0000 (Coordinated Universal Time)

Wikipedia Customer Service through Twitter

Wikipedia is on Twitter and that's great if you are too (we're guessing you are since you're here). Generally, companies respond quickly to customer requests made via Twitter because they know the conversation is public. However, many customer service teams are not equipped to actually solve problems over Twitter and they will often reply quickly to tell you to call or direct you to their help desk. We're not saying that Wikipedia will do this, but don' be surprised if they do.

Customer Support through Twitter in General

One thing you might like even more than trying to tweet or DM Wikipedia your customer service problem is to use GetHuman's problem-specific help tool. For companies and problems where phone is the best or only way to deal with the issue, we give you tools to get through to a rep as much as 75% faster. But for companies like Wikipedia that might not have a phone number, we also provide tools for getting their attention on Twitter and linking back to a page that you own on GetHuman's website. The nice thing about that is that you can track views of other customers on your own page, which is something that Wikipedia's personnel would be able to see as well, meaning that you can share and publicize your issue to get attention faster.

More about contacting Wikipedia

Of the 3 way(s) to get in touch with Wikipedia, customers like you claim that the best one is the info-en@wikimedia.org option. From this page you can easily access all the possible contact information options for Wikipedia as well as read up on common problems that other customers are having, find out how to fix the most popular ones, read reviews, and more. Know of any other ways to reach Wikipedia? Pretty please let GetHuman know about it. We work hard to bring you as much free information and tooling as we can, and we grow that toolset every day, bringing things like the call-back tool that skips the hold music when calling a company or call-recording for customers (beta). The more you use GetHuman and tell friends about it, the more we're able to provide useful, free tools for you and customers worldwide.

How to Contact Wikipedia

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