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UGG Customer FAQ

Top Answers & How-to Guides

What is UGG's Phone Number?

The question we are asked most often is about how to talk to UGG customer service. Click here for contact information, email and chat options, getting a live person, wait times and more.

Can I exchange or return my UGG boots if they don't fit?

Yes, you can exchange or return your UGG boots if they don't fit. UGG offers a hassle-free and convenient return policy for their customers....
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Weather Resistance

Can I wear UGG boots in the rain or snow?

UGG boots are not recommended for wear in heavy rain or snow. While UGG boots are made from high-quality sheepskin, which naturally...
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Materials

Are UGG boots made with real sheepskin?

Yes, UGG boots are made with real sheepskin. UGG prides itself on using only the highest quality sheepskin for their boots. The sheepskin...
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Warranty

Do UGG boots come with a warranty?

Yes, UGG boots come with a limited warranty. UGG offers a one-year warranty from the date of purchase for any defects in materials...
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Return Policy

Can I exchange or return my UGG boots if they don't fit?

Yes, you can exchange or return your UGG boots if they don't fit. UGG offers a hassle-free and convenient return policy for their customers....
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Help me with my UGG customer service issue

Ask any question you have about UGG customer service. We will do our best to get you answers right away.
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