Timex Customer Service
Phone Number & Contact Info
Q:
How do I talk to a live human at Timex?
A:Press 1 for English, then press 1. You can also use our free service that can talk to Timex for you and report back. Q:
Does Timex offer 24 hour customer service?
A:Not at this number; hours here are Mon-Sun 4am-10pm EST. The least busy day is Friday, and the most busy day is Tuesday. If the call center is closed, you can schedule a call. Q:
How long will I wait on hold?
A:The average hold time is 33 minutes. The longest hold times are on Monday, and the shortest are on Friday. You can skip the hold time for free. How do I get through the phone menu to a live person?
Consider using our free service that calls and talks to customer service for you, then sends you a report. Or use our free service that waits on hold and tells you when a human rep is on the line. But if those options don't appeal to you, our team has also documented the phone menu for Timex below.
Our AI powered phone can dial, navigate the phone menu, wait on hold, and even talk to customer service for you, for free. You don't even need to learn about the path through the various phone options.
That same, free GetHuman Phone can call and navigate the menus and wait on hold for you, but you can opt to do all the talking. We notify you when a rep is on the line and ready to talk, so no need to worry about changing menu options and weaving your way through the maze.
Of course, we completely understand if you prefer to do all the dialing, waiting, and talking yourself. All of these free tools are optional.
GetHuman researchers routinely call this Timex phone number to document the phone system.
Here is how our research team describes the way the Timex phone system greets you: For online orders, press 1. For repair and service concerns, press 2.
Here is our latest tip for weaving through the phone menu to get to a real person the fastest: Press 1 for English, then press 1.
What are the hours and when should I call?
Timex operates the call center for this 888-727-2931 phone number Mon-Sun 4am-10pm ET. The short answer is that you should call on a Friday. This observation and the following section are based on analysis of a sample set of 231 calls made in the last 90 days using our free, web-based phone (see above).
When you use our free AI-powered phone to call and talk, wait on hold, or navigate for you, it will automatically wait until the Timex call center opens before trying to call. It will ask your permission before it places the call, so you can also further delay that scheduled call until you are ready. But that means you can "set it and forget it" ahead of time.
An important note: busy times vs hold times vs best time to call
When we refer to busy or less busy times, we are talking about the volume of calls. The busiest times are when the most people are calling this Timex phone number (least busy times have fewer people calling). This high call volume does not necessarily mean that you will have a long hold time when you call. Companies like Timex staff their call centers differently based on the time of day and day of the week, so you may experience a shorter wait on hold at the busiest of times. When we refer to the best time to call, we are referring to the optimal combination of lower call volume and shorter wait times.
The least busy time to call
The least busy day to call Timex is Friday. The most busy day to call is Tuesday. Again, this is based on a sample of 231 calls made with our AI-powered, web-based phone in the last 90 days.
The shortest wait on hold
We measured the shortest hold times to be on Friday. The longest wait in the queue on average occurs on Monday.
The best time to call Timex
In summation, the best day to call Timex is Friday. In this case, it's a no-brainer. Friday is not only the least busy day for calling this Timex number, but it is also the day with the shortest hold times.
Why Customers Call Timex
If you have time to do a bit of reading before you call Timex, we recommend you read over some of our problem-specific articles.
Are Timex watches water-resistant?
Yes, Timex watches are water-resistant. Timex offers a wide range of watches that are designed to withstand exposure to water to varying degrees. Many Timex watches come with a water resistance rating of 30 meters (100 feet), making them suitable for everyday use and allowing them to withstand splashes, rain, and accidental immersion, such as washing hands or doing dishes. Some Timex models have higher water resistance ratings, such as 50 meters (165 feet) or 100 meters (330 feet), making them suitable for recreational swimming, snorkeling, or water sports. It is essential to check the individual watch specifications for precise water resistance information, as not all Timex watches have the same level of water resistance.
How long is the warranty for Timex watches?
The warranty for Timex watches typically varies based on the model and can range from one year to a lifetime guarantee. The majority of Timex watches come with a limited one-year warranty, which covers manufacturing defects and flaws in material and workmanship. However, some select models are backed by an extended warranty, providing coverage for a longer period. Certain high-end collections, such as the Timex Intelligent Quartz and Timex Ironman, offer warranties up to a lifetime. To ensure specific warranty information, it is recommended to refer to the product documentation or contact Timex customer service. Overall, Timex aims to provide comprehensive warranty options to safeguard customer satisfaction and peace of mind in their timepieces.
Can I swim with my Timex watch?
Yes, Timex watches are designed to be water-resistant and can withstand swimming. However, the level of water resistance varies across models. Timex offers watches with different levels of water resistance, including those suitable for swimming and diving. To ensure the water resistance of your specific Timex watch, it is crucial to check the watch's user manual or the water resistance rating indicated on the watch's case back. Generally, Timex watches are tested against water pressure and are suitable for swimming, but it is important to note that they may not be suitable for deep-water activities like diving. If you plan to engage in water sports or activities, it is advisable to choose a Timex watch explicitly designed for that purpose or ensure appropriate water resistance.
Top Timex customer service problems
Click the link above to get answers to just about any Timex customer service question, including step by step guides for the most complex issues. You can also detail a new issue and get answers instantly.
Below is a sample of recent calls to Timex, and their purpose. Are any of these similar to the reason you are trying to call?
Seeking louder alarm watch: "I need a watch with a louder alarm, the one I have is not loud enough and I need at least three alarms for different times."- From a call lasting 5m 27s , Jun 27, 2024 8:40 PM
More Timex Customer Service Contacts
There are of course other ways to contact Timex customer service besides the phone. Below we list the best ones, by medium.
Timex Customer Email Addresses
Corresponding with a customer service department by email may not be your first choice, especially if your issue is urgent or time-sensitive. But email is a nearly ubiquitous form of communication, and Timex will reply our your email.
Timex Customer Help Desk / Web Support
As a last, sometimes only, resort- Timex customer service can be accessed through their website. This can entail digging through help articles before finding a form and "being allowed" to submit a problem to their team, and rarely leads to a real-time conversation, which is why GetHuman does not recommend this unless it's the only way.
Conclusion and closing notes
This is Timex's best phone number, the real-time current wait on hold and tools for skipping right through those phone lines to get right to a Timex agent. This phone number is Timex's best phone number because 1,386 customers like you used this contact information over the last 18 months and gave us feedback. Common problems addressed by the customer care unit that answers calls to 888-727-2931 include Returns, Cancel order, Change order, Track order, Complaint and other customer service issues. Rather than trying to call Timex first, consider describing your issue first; from that we may be able to recommend an optimal way to contact them via phone or email or web. In total, Timex has 1 phone number. It's not always clear what is the best way to talk to Timex representatives, so we started compiling this information built from suggestions from the customer community. Please keep sharing your experiences so we can continue to improve this free resource.
GetHuman does not provide call center services or customer support operations for Timex. The two organizations are not related. GetHuman builds free tools and shares information to help customers of companies like Timex. For large companies that includes tools such as our GetHuman Phone, which allows you to call a company but skip the part where you wait on the line to get a live human rep. We continue to work on these tools to help customers like you (and ourselves!) navigate the messy phone menus, hold times, and confusion with customer service. As long as you keep sharing it with your friends and loved ones, we'll keep doing it.