HMRC Customer Care on Twitter

Getting HMRC's Attention on Twitter by GetHuman

@HMRCcustomers
Customer Twitter Account
  • Somebody from HMRC usually replies within 13 hours.
  • GetHuman site vistors rank this #6 out of 6 ways to reach them.
While there may be a wait on hold, you will likely get answers faster by calling HMRC instead of messaging them on X (the website formerly called Twitter).

Recent reasons others tried tweeting HMRC

We wrote on**st November **** to obtain a tax certificate to obtain double taxation re...
I need a letter confirming that I have been self-employed since ****, in order to apply...
RE Mrs NWStorey ZS******B*Could you please look into any 'child care credits' I should...
I only want to change address. No big deal but no phone number working or can’t send on...
I’ve had an on going issue with a tax return,*That hasn’t been paid out since last year...
Why is my P** for tax year April **** showing different Tax code to my HMRC advice on T...
I have been advised that i owe HMRC money because my marriage allowance was not calcula...
Hello, when I’m trying to set-up tax relief it won’t accept my payslip and passport. Ge...
i have asked for a tax repayment has i have over paid i have done this * times now and...
I raised a complaint on the *th of January and can view this through my online tax acco...
Hi *I can’t get hold of my accountant she supposed to file my self assessment but not s...
Hi,**We have submitted a request for marriage allowance via the self assessment option...
Before I call again and again and never get to the right person, I have posted my EU*EE...

HMRC Twitter-based Customer Help - Stats

Twitter @ Handle@HMRCcustomers
Best hoursMon-Sat 8am-8pm, Sun 9am-5pm EST
Right time to tweet them3:45pm
Expected reply tweet13
Issue turnaround time16
Rank (amongst all ways to contact)6
Legibility of messaging88%
Customer service rating71%
Customer votes6,459
Information last updatedSat Mar 16 2024 09:00:00 GMT+0000 (Coordinated Universal Time)

HMRC Customer Service through Twitter

HMRC is on Twitter and that's great if you are too (we're guessing you are since you're here). Generally, companies respond quickly to customer requests made via Twitter because they know the conversation is public. However, many customer service teams are not equipped to actually solve problems over Twitter and they will often reply quickly to tell you to call or direct you to their help desk. We're not saying that HMRC will do this, but don' be surprised if they do.

Customer Support through Twitter in General

One thing you might like even more than trying to tweet or DM HMRC your customer service problem is to use GetHuman's problem-specific help tool. For companies and problems where phone is the best or only way to deal with the issue, we give you tools to get through to a rep as much as 75% faster. But for companies like HMRC that might not have a phone number, we also provide tools for getting their attention on Twitter and linking back to a page that you own on GetHuman's website. The nice thing about that is that you can track views of other customers on your own page, which is something that HMRC's personnel would be able to see as well, meaning that you can share and publicize your issue to get attention faster.

More about contacting HMRC

Of the 6 way(s) to get in touch with HMRC, customers like you claim that the best one is the +44 1355 359022 option. From this page you can easily access all the possible contact information options for HMRC as well as read up on common problems that other customers are having, find out how to fix the most popular ones, read reviews, and more. Know of any other ways to reach HMRC? Pretty please let GetHuman know about it. We work hard to bring you as much free information and tooling as we can, and we grow that toolset every day, bringing things like the call-back tool that skips the hold music when calling a company or call-recording for customers (beta). The more you use GetHuman and tell friends about it, the more we're able to provide useful, free tools for you and customers worldwide.

How to Contact HMRC

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