H&M Customer Care on Twitter

Getting H&M's Attention on Twitter by GetHuman

@hm
Customer Twitter Account
Usually replies within: 4 hours
Best time to tweet: ~2:30pm
#3 of 3 contacts
534 customer votes
Why do you want to tweet them? GetHuman connects you to other customers with the same issue, how they fixed it and other pro tips.

Recent reasons others tried tweeting H&M

I'm been trying to order few items for Xmas delivery but wene I click on the size butto...
I had ordered a high collar coat via card payment at around **.** on **.**.**.while i w...
Hello there. I am a H&M employee. I recently have lost my staff card and I was wonderin...
the online website promises FREE ECONOMY SHIPPING OVER $***my order was totalling to...
Hi,can we change an item in any H&M branch? Purchased it at Sm North edsa. Thank you
Hi sir*madam:**I would like to file a complaint regarding the unpleasant experience tha...
I have an order that is being shipped which is great but its going to Northbrook Il and...
Refund order, the order is lost and I have been waiting close to a month with no response.
DELIVERY NOT RECEIVED WHERE IS IT
NO DELIVERY RECEIVED MY ORDER ***********
Good evening. Today I visited your HM store in the Stamford Town Center in Stamford CT...
Purchase going to wrong address
I have placed an order since november **, **** on H&M.com and when i track the order it...

Get help with my issue

H&M Twitter-based Customer Help - Stats

Twitter @ Handle@hm
Call-back availableNO
Best hoursMon - Sun 8am – 1am EST
Right time to tweet them2:30pm
Expected reply tweet4
Issue turnaround time8
Rank (amongst all ways to contact)3
Legibility of messaging93%
Customer service rating79%
Customer votes534
Information last updatedTue Apr 13 2021 10:00:00 GMT+0000 (Coordinated Universal Time)

H&M Customer Service through Twitter

H&M is on Twitter and that's great if you are too (we're guessing you are since you're here). Generally, companies respond quickly to customer requests made via Twitter because they know the conversation is public. However, many customer service teams are not equipped to actually solve problems over Twitter and they will often reply quickly to tell you to call or direct you to their help desk. We're not saying that H&M will do this, but don' be surprised if they do.

Customer Support through Twitter in General

One thing you might like even more than trying to tweet or DM H&M your customer service problem is to use GetHuman's problem-specific help tool. For companies and problems where phone is the best or only way to deal with the issue, we give you tools to get through to a rep as much as 75% faster. But for companies like H&M that might not have a phone number, we also provide tools for getting their attention on Twitter and linking back to a page that you own on GetHuman's website. The nice thing about that is that you can track views of other customers on your own page, which is something that H&M's personnel would be able to see as well, meaning that you can share and publicize your issue to get attention faster.

More about contacting H&M

Of the 3 way(s) to get in touch with H&M, customers like you claim that the best one is the 855-466-7467 option. From this page you can easily access all the possible contact information options for H&M as well as read up on common problems that other customers are having, find out how to fix the most popular ones, read reviews, and more. Know of any other ways to reach H&M? Pretty please let GetHuman know about it. We work hard to bring you as much free information and tooling as we can, and we grow that toolset every day, bringing things like the call-back tool that skips the hold music when calling a company or call-recording for customers (beta). The more you use GetHuman and tell friends about it, the more we're able to provide useful, free tools for you and customers worldwide.

How to Contact H&M

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