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Eyefly Customer FAQ

Top Answers & How-to Guides

What is Eyefly's Phone Number?

The question we are asked most often is about how to talk to Eyefly customer service. Click here for contact information, email and chat options, getting a live person, wait times and more.

Can I get a refund if I'm not satisfied with my purchase?

Yes, Eyefly offers a satisfaction guarantee, allowing customers to receive a refund if they are not completely satisfied with their...
Ask any question you have about Eyefly customer service, get an answer now.
Contact Eyefly customer service

Ordering

How do I place an order?

To place an order with Eyefly, simply browse our website and select the desired eyeglasses or sunglasses. Add the chosen items to your...
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Can I cancel my order?

Yes, you can cancel your order on Eyefly. If you decide to cancel your order, please do so as soon as possible to ensure that it has...
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Tracking

How can I track my order?

You can track your order by logging into your Eyefly account and accessing the order status page. Once there, you will be able to see...
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Payment

What payment methods do you accept?

We accept several payment methods to provide convenience for our customers. At Eyefly, you can make a purchase using all major credit...
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Returns and Exchanges

Can I return or exchange my glasses?

Yes, Eyefly offers a hassle-free return and exchange policy for their glasses. If you are not fully satisfied with your purchase, you...
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Prescription Lenses

Do you offer prescription lenses?

Yes, Eyefly offers prescription lenses for customers who require corrective eyewear. We understand that everyone's vision needs are...
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Shipping

What is your shipping policy?

Our shipping policy is simple and convenient. We strive to provide fast and reliable shipping to all our customers. For domestic orders...
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Do you offer international shipping?

Yes, Eyefly offers international shipping to most countries worldwide. We understand that our customers are located all over the world...
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Warranty

What is your warranty on eyeglasses?

At Eyefly, we take pride in our high-quality eyeglasses and stand behind their durability. We offer a one-year warranty on all our...
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Lens Quality

Are the lenses on your glasses scratch-resistant?

Yes, the lenses on Eyefly glasses are scratch-resistant. Our lenses are specifically designed to withstand everyday wear and tear,...
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Refunds

Can I get a refund if I'm not satisfied with my purchase?

Yes, Eyefly offers a satisfaction guarantee, allowing customers to receive a refund if they are not completely satisfied with their...
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Help me with my Eyefly customer service issue

Ask any question you have about Eyefly customer service. We will do our best to get you answers right away.
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