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Eyefly Customer FAQ

Top Answers & How-to Guides

What is Eyefly's Phone Number?

The question we are asked most often is about how to talk to Eyefly customer service. Click here for contact information, email and chat options, getting a live person, wait times and more.
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Recent Eyefly Customer Questions

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Ordering Process

How do I place an order?

To place an order with Eyefly, visit their website, browse categories, select your desired products, customize them, and add...
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How can I track my order?

Customers can track their Eyefly orders by checking the order confirmation email for the tracking number or visiting the...
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Can I cancel my order?

Eyefly generally allows order cancellations, but conditions apply based on the order's processing status. If the order has not...
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Payment and Refunds

What payment methods do you accept?

Eyefly offers various payment options, including major credit cards like Visa, MasterCard, American Express, and Discover, as...
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Can I get a refund if I'm not satisfied with my purchase?

Eyefly has a refund and return policy focused on customer satisfaction, which includes specific terms regarding item condition,...
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Returns and Exchanges

Can I return or exchange my glasses?

Eyefly has specific return and exchange policies that allow items in new condition to be returned within about thirty days of...
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What is your warranty on eyeglasses?

Eyefly offers a warranty for their eyeglasses that typically covers manufacturing defects but specific details may vary....
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Product Specifications

Do you offer prescription lenses?

Eyefly offers a wide range of eyewear, including prescription lenses. Customers can easily choose frames and input their...
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Are the lenses on your glasses scratch-resistant?

Eyefly offers lenses that are built to be durable and have scratch resistance, but no lens is entirely scratch-proof. The...
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What styles of frames do you offer?

Eyefly provides a wide variety of frame styles to cater to different tastes and face shapes, including classic rectangular and...
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Are your glasses designed for sports or outdoor activities?

Eyefly offers a diverse selection of eyewear suitable for sports and outdoor activities, featuring durable materials,...
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Shipping Information

What is your shipping policy?

Eyefly provides several shipping methods to suit different needs, processing orders within one to three business days. Standard...
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Do you offer international shipping?

Eyefly indeed offers international shipping for customers located outside of the United States. Shipping details, including...
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Care and Maintenance

How do I care for my eyeglasses to ensure their longevity?

To ensure eyeglasses last, clean them with your hands washed and a microfiber cloth. Use lens-specific cleaners or a mild soap...
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Can I get a replacement if I lose my glasses?

Eyefly typically does not offer replacements for lost glasses, focusing instead on manufacturing defects and normal wear...
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